Retail Operations Manager

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Firearms Retail Operations Manager

Our Client:

Our client is a premier, and privately owned firearms training and retail operation, dedicated to providing a world-class experience for anyone who enjoys shooting, structured training, and all things firearms, whether you're a first-time recreational shooter or a seasoned competitive marksman. Known for their disciplined approach, state-of-the-art facility, strong community engagement, and robust training course offerings, they’ve built a loyal following and a thriving business at the intersection of recreation, preparedness, and personal development.

Situated in a fast-growing and opportunity-rich region just outside our nation’s capital, this organization blends accessibility with excellence. With a strong leadership team, significant investment in top-tier infrastructure, and a commitment to safety and professional development, they’ve created a workplace where employees and patrons alike are supported, challenged, and positioned to deliver their best.

The Opportunity:

This is an opportunity to lead the front-end operations of a high-profile, service-driven, world-class facility, where retail, membership, and customer experience intersect. The Retail Operations Manager will oversee everything from merchandise strategy and inventory control, to team leadership and day-to-day customer interactions and experience. This role calls for someone who’s equal parts strategic and hands-on, understands retail, is able to drive efficiency and revenue, elevate team performance, and deliver an outstanding customer experience to every guest and member.

If you’re passionate about Firearms and you have the leadership experience in the retail setting as required, this could be a great opportunity for you!

• Medical, dental, and vision benefits
• Employee discount on merchandise
• PTO
• 100% free use of the shooting range
• Strong team atmosphere in privately owned operation
• Excellent and highly skilled leadership throughout the organization

Duties and Responsibilities:

• Ensure that you stay knowledgeable and current on industry merchandise, current trends, price ranges, and future developments of the company and the industry as a whole
• Attend trade shows as required, actively seeking to maintain and build upon your professional knowledge base, and proactively seek professional development opportunities
• Maintain a neat, clean and organized facility
• Oversee all elements of the front desk and retail operations, including merchandise, and manage the Range Safety personnel
• Maintain oversight and understanding of all aspects of company finances as assigned
• Prepare reports and schedules as assigned
• Learn and master the company’s POS system
• Manage all inventory, adhering to inventory control guidelines, and conducting inspections aligning with company policy in order to balance cash flow and maintain proper inventory
• Be familiar with retail procedures for sales, returns and layaways
• Recommend and execute on the removal or inclusion of items included in the company’s retail inventory based on sales trends and data analysis
• Proactively maintaining a safe and secure environment at all times for customers and employees
• Build rapport with customers, constantly striving to provide an excellent customer experience
• Keyholder responsibilities, opening and closing company facilities
• Manage and delegate all associated administrative tasks and front desk duties
• Development and implementation of processes and procedures as needed or directed
• Change management pertaining to company processes and procedures, and ensuring employees are effectively trained to carry out newly established processes, and that customers are aware of any business decisions that may impact their patronage
• Manage membership sales and promotions accurately
• Maintain a professional demeanor and appearance at all times, creating a positive and friendly atmosphere for customers
• Work with other managers and the owner to create/enhance business product lines, and services that will push the company forward…