Sales Associate, Discovery Shop

Position Summary

Reporting to the Manager, Discovery Shop, the Sales Associate supports the daily operations of a retail resale store, contributing to revenue growth and ensuring an exceptional customer experience. Core responsibilities include assisting customers and donors, efficiently operating the point‑of‑sale (POS) system, maintaining accurate and visually appealing floor inventory and displays, assisting with donation intake, and completing tasks assigned by the Store Manager.

Provides direction to volunteers, particularly in the absence of shop leadership, and is a role model at all times. This role supports daily operations, contributing to a positive, customer‑focused atmosphere while upholding the values and mission of the American Cancer Society.

• Provide support for daily store operations: cleaning and processing merchandise, setting up visually appealing displays, restocking shelves, assisting at the register, maintaining organized sales floors and fitting rooms, following opening and closing procedures, and performing routine cleaning tasks to ensure a welcoming shopping environment.
• 30% Provide comprehensive donor support by receiving donations, assisting with unloading items from donor vehicles, placing donations in designated areas, issuing donation receipts, and accurately processing each donation in accordance with organizational procedures.
• 25% Deliver exceptional customer service by providing welcome greetings, assisting with floor navigation, facilitating merchandise sales, ensuring accurate point‑of‑sale transactions, and offering carry‑out support to customers' vehicles when needed.
• 25% Support the execution of strategic initiatives, Discovery Rewards (loyalty) program, promotional events, and budgeting guidelines aimed at achieving and surpassing annual revenue and net income goals.
• 10% Support the store manager in creating social media content and other marketing campaigns assigned.
• 5% Communicate to customers and donors the mission of the American Cancer Society, toll‑free number, and provide information about its direct services to the community.

Minimum degree required:
High School Diploma or Equivalent. Preferred degree:
Some college, including basic courses in business, mathematics, and economics. Years of experience: 2 years prior retail/service experience. Leadership experience a plus (e.g., key holder, lead or above). Driver’s license:
Valid driver’s license not required but is a plus.

• Excellent communication and customer service skills.
• Ability to multitask in a fast‑paced retail environment.
• Operational ability in Microsoft Office Suite (Word, Teams, Excel, Outlook).
• Ability to learn and utilize retail software such as point‑of‑sale and reporting tools.

Frequent walking and standing and occasional sitting. Often bend, lift and move up to 25 pounds. Specific vision abilities required: close vision, color vision, peripheral vision, depth perception, focus. Use of hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; bend; talk or hear. Employee is exposed to weather conditions prevalent at the time.

Noise level in the work environment is usually moderate.

• Generous paid time off policy.
• Medical, dental, and retirement benefits.
• Wellness programs.
• Professional development programs.

The Sales Associate will work approximately 20–25 hours per week. Weekend availability is required. Scheduled hours may fall between 9:00AM and 5:00PM on weekdays, with weekend shifts on Saturday from 10:00AM to 5:00PM and Sunday from 12:00PM to 4:00PM. This role is eligible for benefits.

Salary Range: $14.00ph – $16.00ph

We are a proud equal opportunity employer.