Asset Protection Coordinator

Job Purpose and Summary

The purpose of the Asset Protection Coordinator (APC) is to improve the retail customer experience and mitigate company losses to external theft in their assigned store. This position requires superior customer service skills and experience implementing loss prevention and operational strategies. It reports directly to the District Asset Protection Leader and works closely with store leadership and specialized divisions within the Asset Protection Department.

The APC will monitor store activity, gather information on theft and operational vulnerabilities, and focus on customer service and theft prevention rather than covert apprehension. APCs will wear specialized CVS store uniform as a deterrent to theft and do not perform operational duties such as unloading truck deliveries or manning a POS terminal.

• Provides attentive, friendly customer service. Greets all customers, answers general customer questions, and assists with opening and securing locked shelves and showcases per customer requests.
• Moves throughout the store to monitor assigned store(s) for activity that causes loss of CVS Pharmacy assets/products.
• Communicates with Store Management about observations and asks for guidance/assistance if theft is suspected. Does not apprehend suspected shoplifters.
• Inspects high-risk product categories regularly to detect and deter theft activity, ensuring use of approved asset/product protection equipment and the security labeling program.
• Prepares External Theft reports in Auror system as incidents occur and monitors feeds to gather and share intelligence on known repeat offenders with key stakeholders.

Work a flexible schedule that will include nights and weekends. Responsibilities are divided as follows:

• Customer service and theft prevention – 60%
• External theft reporting and intelligence sharing – 30%
• Monitor store compliance with asset protection programs – 10%

• Physical abilities: able to stand, move throughout the store, stoop, kneel or crouch, and reach or grasp objects, including lower shelves.
• Manual dexterity for applying security tags and using keys to open and close locks.
• Excellent observational skills with ability to recall and describe detailed facts.
• Able to see and hear, including reading small print on labels, tags or containers.
• Strong interpersonal skills; can engage and communicate well with customers.
• Effective verbal and written communication skills.
• Ability to prepare and submit external theft reports as needed.
• Ability to communicate effectively with Asset Protection and Store Leadership Teams.
• Flexible schedule, including nights and weekends.
• High School Diploma or General Equivalent Development (GED).
• 1 to 3 years of relevant experience.

• Equivalent experience in loss prevention, retail security, or related area.

Typical pay range for this role is $17.00 - $26.00 per hour. The base salary will depend on experience, education, geography, and other factors.

• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.