Sales Manger

Store – DC-LEESBURG, VA

Deliver a customer‑centric shopping experience by managing and delivering effective front‑end operations and expectations. Lead omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist the Store Manager in managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of company policies and standards; hold staff accountable for store conditions and results.

Ensure all front‑end policies and procedures are followed; achieve KPIs and manage your team to reach their role KPIs. Plan and lead the execution of class and in‑store events in accordance with Company programs. Lead omnichannel processes. Manage and execute shrink and safety programs. Assist with cash reconciliation and bank deposits. Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.

Assist with onboarding of new team members. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support talent development. Utilize leadership competencies for continued self‑development. Serve as Manager on Duty (MOD). Interact respectfully, promote commitment to organizational vision. Acknowledge customers; help locate products and provide solutions. Participate in truck unloading and stocking to ensure standards are followed within budget.

Manage and execute shrink and safety programs. Cross‑train in Custom Framing selling and production. In stores without a Framing Manager, also lead delivery of high‑quality custom framing solutions to customers on time, planning and managing the completion of framing work with the Store Manager.

Preferred Knowledge/Skills/Abilities:
Retail management experience is preferred. Physical requirements include ability to remain standing for long periods, move throughout the store, regularly bend, lift, carry, reach, and stretch; lift heavy boxes and access high shelves. Work environment requires ability to stay standing and move throughout the store.

If you need help performing the essential functions of this job, please contact your supervisor to determine if a reasonable accommodation is available.

Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and more.

Michaels is an Equal Opportunity Employer. We are committed to full inclusion of all qualified individuals and assure people with disabilities are provided reasonable accommodations.