Hub Operations Lead

Job Description

The Hub Operations Lead is responsible for the day-to-day operations and workflow of all HUB functions, including execution of store Hub order fulfillment, inventory control, and all associated processes. Depending on the size and scope, some leads will oversee one or more team members such as HUB Inventory Specialists and HUB drivers. The individual should have good knowledge of store systems, basic parts knowledge, interpersonal skills and prior experience leading team members.

The role requires in-depth knowledge of store inventory and the ability to network with nearby stores, hubs, PDQ and external suppliers for order fulfillment. The lead owns responsibility for maintaining hub company standards. This position is full-time. The role may require MVR certification and requires completion of all training materials and attendance at store meetings.

• Responsible for hub operations and timely resolution of hub orders and processes.
• Provide direction, organize and delegate work to lead HUB related team members (Hub / Loop drivers and Hub Inventory Specialists).
• Review hub orders, pull parts, stage product, finalize paperwork.
• Interact with internal and 3rd party drivers on paperwork and instructions.
• Engage store to facility network to determine part sourcing and logistics solutions, working with ordering store for fulfillment options if unavailable in network.
• Work with GM, DM and CSC support for proper inventory mix and levels.
• Maintain inventory accuracy, shrink results, cycle counts, outages, planograms, maxi changes, price changes, front & face, truck lead.
• Manage all hub records and comply with all paperwork policies and procedures.
• Urgently communicate any risks or concerns regarding order fulfillment or shipments to the appropriate store leader(s).
• Lead stocking activities from replenishment orders, including scanning in product and ensuring completion within 24 hours.

• Additional inventory activities including overstocks, callbacks, resets.
• Safely deliver parts to customers as needed.
• Assist with front room inventory functions.
• Assist with cores and defects.
• Fixed activities: store cleanliness including floors, bathrooms, facing, dusting, parking lot.
• Assist as needed with MOD and other store related actions.

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment, including forklift, pallet jack and/or hand jack.
• Operating POS and parts lookup systems.
• Ability to execute and train inventory systems and store equipment.
• High attention to detail.

• Competent oral and written communication and basic math computations.
• Prior retail experience, including merchandising and inventory management skills.
• Ability to drive forklift if certified and applicable, and use a hand truck and pallet jack.
• Well-mannered, neat appearance, ability to deal with the public in an unbiased manner.
• Stable work history with proof of performance results.
• Flexible schedule, able to work short notice including nights and weekends.
• Immediate reporting of any violation of company policy or procedure to GM and/or DM.

Inventory management in a retail environment or logistics center of operations.

High school diploma or GED.

None.

The employee will predominantly be walking or standing, handle or feel with hands and fingers, reach with arms, climb or balance, stoop, kneel, crouch, or crawl. The employee must frequently lift up to 50 pounds and occasionally lift up to 100 pounds. Specific vision abilities include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

The employee usually works inside but occasionally outside with exposure to weather while performing tasks such as installing batteries and wiper blades. The employee may be exposed to moving mechanical parts, high precarious places, toxic chemicals, electrical shock, explosives, and vibration. Noise level is usually moderate.

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