Scan Coordinator

SUMMARY

Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer’s needs and exceeding their expectations. This requires maintaining price file, shelf tag accuracy, and the signs for the entire store.

Customers are among Harris Teeter’s most valuable assets. Every associate represents Harris Teeter to our customers and the public. The way associates perform their jobs presents an image of the entire Company. Customers judge Harris Teeter by how they are treated each time they have contact with an associate. Therefore, one of the top business priorities is to assist any customer or potential customer.

Nothing is more important than being courteous, friendly, helpful, and prompt in the attention given to customers.

Harris Teeter will provide training to all associates who have extensive customer contact. If a customer wishes to make a specific comment or complaint that you cannot resolve, you are required to direct that person to department management or manager‑on‑duty for appropriate action. Remember that all contacts with the public in person, over the telephone, and through any communication reflect not only on an individual associate but on Harris Teeter as a whole.

Positive customer relations will not only enhance the public's image of Harris Teeter, but also pay off in greater customer loyalty and increased sales and profit.

Initiate interaction with customers on the sales floor.

Ask the customers questions regarding their shopping needs.

Provide customers the information needed to meet their taste and meal requirements. Follow through on customer requests.

Make eye contact with and smile at every customer. Speak to customers in a genuine, clear, and enthusiastic manner and ask if they found everything they were looking for.

Reflect an appropriate business image to customers and visitors. Dress, groom, and maintain personal cleanliness according to company policy that reflects accepted conservative norms.

Be reliable and punctual by reporting for work on time and as scheduled. Notify your supervisor or Manager‑on‑duty two hours in advance of your scheduled start time if you cannot avoid being late or unable to work as scheduled so that appropriate arrangements can be made.

Maintain price accuracy, shelf tag accuracy, and sign program for the entire store according to company standards, including climbing ladder to change high signs.

Execute price file maintenance and ensure required scan accuracy % is achieved and maintained. Perform manual file maintenance and new load procedures as appropriate.

Conduct aisle scans and price checks according to company standards using appropriate equipment and technology.

Ensure all shelf tags and sign changes are completed in all departments. Order and create shelf tags and signs as appropriate.

Maintain history of scan errors, items not in system, and temporary price reductions such as Manager’s Specials. Ensure the regular price is effective when appropriate.

Comply with and enforce state and local ABC laws, Department of Agriculture regulations, and weight‑and‑measure rules.

Communicate in English with customers and fellow associates about requests, current sales promotions, marketing campaigns, and essential products. Take customers to product locations when asked.

Inform management of missing items, incorrect prices, missing signs, and departmental changes as appropriate.

Understand overall store operation. Adapt to various situations, adjust to shifting priorities, and be flexible to perform multiple tasks.

Complete paperwork accurately and maintain proper records.

Balance taking direction with taking initiative and demonstrate flexibility required to accomplish duties throughout the shift.

Assist fellow associates to complete daily tasks such as unloading trucks, checking deliveries, taking inventory, restocking and organizing display merchandisers and coolers.

Follow all safety regulations and help keep the store free of dangerous situations. Immediately inform store management of all accidents and/or safety hazards and record them in the designated log.

Ensure chemicals are handled, mixed, and applied…