Account Manager

At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, Pay Pal and Stripe to access new markets, connect with more customers, and accelerate their growth.

Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal – to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #choose action, #beopen, #think customer, #gofurther and #win together.

We are seeking a highly motivated Account Manager to join our Mid-Market Account Management team in Shanghai. The Account Manager will be responsible for managing and growing revenue and portfolio share within our existing customer base. The ideal candidate will have a proven track record of success in relationship management, strong commercial acumen, excellent communication skills, and the ability to build collaborative relationships with key stakeholders.

• Manage a portfolio of clients at PPRO, driving new commercial opportunities with key decision-makers and influencers
• Act as a trusted advisor who understands clients' payment needs and uses PPRO's solutions to help their business grow
• Develop and execute account plans to grow revenue and portfolio share
• Identify and pursue cross-selling and upselling opportunities
• Manage contract negotiations and renewals
• Ensure customer satisfaction and retention
• Analyse and report on account performance and market trends
• Develop and implement strategies to mitigate risk and increase customer loyalty
• Collaborate with cross-functional teams to deliver on customer needs and objectives

• 1yrs + payments experience in account management, partnerships and/or sales
• Ability to build and maintain strong relationships with our clients and internal stakeholders
• Proven track record of achieving revenue targets and growing portfolio share
• Strong business acumen and analytical skills
• Excellent communication and interpersonal skills
• Experience managing complex contract negotiations and renewals
• Ability to work independently and as part of a team in a fast-paced environment
• Experience in the technology or software industry is a plus
• Fluent in English and Mandarin
• Based in Shanghai

• A passion for challenging the status quo and driving positive change:
  We appreciate individuals who proactively seek better ways of doing things
• Excellent communication skills:
  You thrive in international environments and can connect with people from diverse backgrounds and cultures