Aftermarket Services Rep

* ** Industry Knowledge:
** Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
Level Working Knowledge:
* Discusses industry-specific flagship products and services.
* Demonstrates current knowledge of the regulatory environment for industry segment.
* Describes the contribution of own function as it relates to the industry segment.
* Participates in major industry professional associations; subscribes to industry-specific publications.
* Currently works with a major industry segment and associated functions and features.
* ** Decision Making and Critical Thinking:
** Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Working Knowledge:
* Applies an assigned technique for critical thinking in a decision-making process.
* Identifies, obtains, and organizes relevant data and ideas.
* Participates in documenting data, ideas, players, stakeholders, and processes.
* Recognizes, clarifies, and prioritizes concerns.
* Assists in assessing risks, benefits and consideration of alternatives.
* ** Effective Communications:
** Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Basic Understanding:
* Describes non-verbal behaviors that influence the interpretation of the message.
* Cites examples of effective and ineffective communications.
* Explains the importance of effective business communication.
* Speaks/writes using correct language, mechanics, and gestures.
* Collaborates with required support teams and support industry segments to meet the customer needs.
* ** Negotiating:
** Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Level Basic Understanding:
* Describes qualities of effective and ineffective negotiations.
* Explains the basic concepts of negotiating.
* Accesses organizational policies and practices for negotiating.
* Utilizes techniques for establishing rapport and building trust.
* ** Relationship Management:
** Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Working Knowledge:
* Provides prompt and effective responses to client requests and interactions.
* Monitors client satisfaction levels on a regular basis.
* Alerts own team to problems in client satisfaction.
* Differentiates the roles and responsibilities in a business relationship.
* Works with clients to address critical issues and resolve major problems.
* ** Value Selling:
** Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
Level Basic Understanding:
* Presents product, technology or service costs and benefits in reaction to prospect or customer requests.
* Describes general concepts, practices and benefits of value-based versus product selling.
* Documents proposed product/service solutions to be presented to potential customers.
* Pursues additional 'value selling' education or training to enhance traditional sales practices.
* The Ability to work independently and without constant supervision.
* Bachelor’s degree or equivalent work experience.
* 5+ years of product support field experience with power systems and generator controls.
* Intermediate knowledge of customer solutions (parts products, service offerings, solution offerings).
* Experience in the markets / industries being served.
* Experience in sales & marketing areas.
* Medical, dental, and vision benefits
* Paid time off plan (Vacation, Holidays, Volunteer, etc.)
* 401(k) savings plans
* Health Savings Account (HSA)
* Flexible Spending Accounts (FSAs)
* Health Lifestyle Programs
* Employee Assistance Program
* Voluntary Benefits and Employee Discounts
* Career Development
* Incentive bonus
* Disability benefits
* Life Insurance
* Parental leave
* Adoption benefits
* Tuition Reimbursement
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