Complex Sales Coordinator, DoubleTree and Embassy Suites Crystal Complex

The Double Tree by Hilton Hotel Washington DC – Crystal City and Embassy Suites by Hilton Crystal City Complex is looking for a Complex Sales Coordinator to join their team.

The Double Tree Crystal City offers 627 guestrooms and 35,000 sq. ft. of meeting space, making it ideal for large groups, while the Embassy Suites Crystal City provides 269 guestrooms and 5,000 sq. ft. of meeting space, perfect for smaller meetings.

Our ideal candidate has at least one year of experience in hotel group sales or a solid background and understanding of hotel operations. They are proficient in Microsoft Office applications and demonstrate exceptional attention to detail. This individual takes a proactive approach to managing workloads, thrives in a fast‑paced environment, and excels at multitasking while maintaining accuracy and efficiency.

This role also supports the Group Sales team with administrative tasks, correspondence, and preparation for client site visits. The ideal candidate should have prior experience in a hotel environment, strong inter‑departmental communication skills, and proficiency in Microsoft Office. Familiarity with hotel software systems—or the ability to learn them quickly.

Office Hours 8:30 AM – 5:00 PM, with the ability to flex times on occasion for client engagement.

• Access to pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best‑in‑Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt‑
  
  Free Education:
  
  Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares:
  Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 % discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

• Provides support to Group Sales Managers with proposals, client correspondence and contract preparation.
• Answers phones and emails to assist internal and external guests with requests.
• Data entry using Delphi.fdc, Microsoft Word and Excel.
• Prepares for client site inspections for assigned sales manager.
• Attends assigned weekly sales departmental meetings and other scheduled meetings to support business operations, such as group pick‑up meetings, weekly resume meetings, and daily sales meetings.
• Assigns group leads to appropriate sales manager based on market parameters.
• Runs reports through Delphi and performs systems administrative duties (ensuring accuracy of all definite groups in the system).

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. Our continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We're passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We're leaders in our industry and in our communities.
• Teamwork – We're team players in everything we do.
• Ownership – We're the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer focus Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!

Double Tree Crystal City

Full‑time

Doubletree by Hilton

Administrative