Sales; Contractor Relations Specialist

Job Summary

The Contractor Relations Specialist is fully responsible for managing each job from beginning to end, requiring both external communication with contractors/customers and internal communication with CGM departments. This person ensures complete contractor/customer satisfaction while meeting internal requirements.

• Manage pre-sold jobs from template to install.
• Meet with contractor/customer walk-ins while at the office.
• Lead customer-centric showroom experience.
• Prepare and submit customer quotes/estimates.
• Review and sign all documentation with customers.
• Answer and return customer phone calls by the end of the day.
• Perform accurate square footage calculations.
• Provide prompt solutions to customer concerns.
• Perform post-installation follow-up with customers.
• Generate positive social media reviews on four platforms.
• Engage in contractor sales activities and conduct professional and compelling sales presentations.
• Adapt quickly to changing customer needs and effectively advocate solutions.
• Conduct incidental activities necessary to complete projects, such as assessing customer needs, developing price quotes, measuring product specifications.
• Present warranty and available financing options to customers.
• Prepare for appointments, walk with appointments and process related paperwork.
• Prospect for new customers and participate in scheduled industry events.
• Proactively seek out new referrals and develop and maintain relationships with contractors.
• Maintain a professional relationship with contractors/builders via in-person, email, job portals, and phone calls.

• Education: High School Diploma or equivalent.
• Skills, Knowledge, and Abilities: Excellent written and verbal communication skills in English, strong construction math skills, strong computer and tablet skills.

Full‑time positions with benefits and competitive compensation.