Senior Technical Product Support Specialist

Senior Technical Product Support Specialist

Location:

South Chesterfield, VA, 23834

Work Arrangement:
Onsite

Our Story

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as Hill Phoenix and Anthony.

DFR is part of the Climate & Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer‑centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title: Senior Technical Product Specialist

What we are looking for:

We are looking for a Senior Technical Product Specialist to be responsible for supporting the Sales team in the promotion and sale of the Hillphoenix Case brand and products. The Technical Product Specialist will serve as a “go‑to” resource for information and questions regarding application and design options for Case products, and by satisfying customer needs and demonstrating expertise in the industrial refrigeration market.

The candidate must have excellent communication, customer and interpersonal skills. The individual should have experience dealing with individuals at multiple levels of the organization. Key to success in the position and the company is “live” the culture and core values of the Company.

• Provide a “Go‑To” resource for all Hillphoenix products with a focus on Case products, design options and their application to support both an internal and external knowledge resource.
• Be a team player with good communication skills including managing several ongoing tasks at the same time with the ability to develop and manage an action plan to drive it to its projected result.
• Sales Category Support & Training: defining the necessary information to ensure complete support of all sales efforts in relation to a category, working with Learning Center to ensure best in class training. Lead New Customer Requests meetings and work with engineering/PM to determine ability to customize a unit for a specific project and potential new trends in the market. Provide Category support to the sales teams (inside/outside) to ensure they have all information to adequately provide the customer with the appropriate product.
  
  Review bids (RFPs) to select CAS products that most closely meet bid requirements and note any exceptions, complete required bid documents and work with Inside Sales on bid quotes for specified products.
• Support Strategic Planning & Target account support for the introduction of new products and their application for with product position for increasing market share and margins.
• Market Trends/Data Mining:
  Reviewing data for useful information to reveal trends, patterns, and relationships to support proper product position in the market.
• Product Marketing: clarifying potential markets for a product and providing detailed support to the customers and/or sales team and dealer network.

• Bachelor's degree in Engineering, Business Administration or a related field.
• Minimum of 5 years of progressive experience and responsibilities in technical product specification and experience in a commercial refrigeration environment.

• Leadership: a demonstrated ability to lead people and get results through others.
• Planning: an ability to develop and execute effective action plans to achieve results.
• Quality orientation and attention to detail.
• Demonstrated ability to analyze problems drive to sustainable resolution.
• Effective interpersonal skills, with the ability to establish and maintain effective working…