Enterprise Customer Success Director - AI-Driven
Listed on 2026-07-02
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Sales
Account Manager, Customer Success Mgr./ CSM
Genesys is seeking a seasoned professional to drive customer success and influence long-term enterprise value. In this strategic role, you will engage with executive stakeholders, guiding them on AI-powered customer experience solutions that improve outcomes and retention across a global portfolio. You will develop actionable plans and lead adoption, ensuring that our solutions deliver value for over 8,000 organizations worldwide.
Key responsibilities include owning customer portfolios, driving engagement, and aligning strategies across cross-functional teams. Successful candidates will have over 10 years of experience in account management and a solid understanding of SaaS environments. The role offers a competitive salary with additional performance-based bonuses.
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