Specialist Adoption Architect

About the Job

Provides technical expertise through sales presentations, product demonstrations, installation, and maintenance of company products. Assists the sales staff in assessing potential application of company products to meet customer needs and prepares detailed product specifications for the development and implementation of customer applications/solutions. Builds mini‑applications based on customer requirements to demonstrate feasibility, often requiring rapid prototyping and/or product demos for clients. Offers software development and consultation to prospective users and/or product capability assessment and validation.

Ensures that the product application/solution functions according to specifications and provides follow‑up support to the sales team and customer personnel by disseminating technical information on specific applications. Supports both pre‑sale and post‑sale technical needs, typically spending 50% of time on each. This is an individual contributor role with a sales incentive plan.

• Execute and document technical engagements that advance adoption and growth of Red Hat products.
• Conduct reviews of the customer’s environment and applications to ensure they are well‑architected following Red Hat product best practices.
• Identify and aggregate technical adoption blockers discovered across multiple customers into common patterns and sales play resources.
• Act as the Voice of the Customer by sharing insights and best practices and connecting with product leaders to remove technical barriers to adoption.
• Stay curious and proactive, keeping abreast of Red Hat’s ecosystem and technology changes.

• Ability to lead and deliver consultative customer‑facing engagements.
• Experience with and practical knowledge of Dev Ops/Automation tools such as Ansible, CI tools, Git, and Python.
• Proficient verbal and written English communication skills, conveying complex information clearly and concisely.
• Demonstrable presentation and facilitation skills.
• Experience in defining and gathering goals, requirements, and determining outcomes to plan work with customers for successful delivery.
• Willingness to travel within the region, visit customers and partners, and attend conferences and events.
• Expert‑level hands‑on experience with AAP.
• High‑level familiarity with Chef, Puppet, Salt, and other related tools.

• Infrastructure‑as‑a‑Service (IaaS) or Platform‑as‑a‑Service (PaaS) solutions
• Linux‑based workloads
• Continuous integration (CI) and continuous deployment (CD) pipelines
• Network technologies such as Cisco, Juniper, Checkpoint
• Kubernetes and container‑based deployments
• Public cloud providers such as Amazon Web Services, Microsoft Azure, Google Cloud, or IBM Cloud
• Windows‑based environment management
• Info Sec / Security Operations

• Willingness to travel within the region, visit customers and partners, and attend conferences and events.
• Any Red Hat certification is a plus.
• Ability to self‑study and quickly learn and apply new topics.

The salary range for this position is $ – $, inclusive of base pay and target incentive compensation. Actual offer will be based on qualifications.

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account – healthcare and dependent care
• Health Savings Account – high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits such as employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, and employee assistance program.

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants.