State, Local and Education Account Manager

Job Summary

State, Local and Education Account Manager – responsible for building professional relationships with client executives, identifying account business needs, and delivering solutions to drive value to the client and the organization. Coordinates with pre‑sales and inside sales for deal pursuit and collaborates with internal teams to meet client expectations.

• Coordinate account plans on commercial account(s), focusing on value and/or volume portfolio management and selling a range of the organization’s products and services.
• Work with pre‑sales and inside sales to pursue deals and with internal teams such as marketing, product development, and customer service to deliver comprehensive solutions and address customer needs effectively.
• Build and maintain strong relationships with commercial clients, mainly specialty buyers, understand their needs and challenges, and ensure client satisfaction.
• Implement margin recovery activities and strategies in full/partial ownership depending on account coverage.
• Analyze account win/loss rates and make recommendations to improve ratios.
• Design and contribute to sales policies and strategies to achieve sales targets and objectives for the assigned business segment, identifying growth opportunities, upselling, and cross‑selling to existing clients.
• Enter and manage all opportunities in pipeline tools and processes, recommend, and implement pipeline management practices.
• Provide support to clients and address any concerns or issues they may have in a timely and effective manner; act as the main point of contact to ensure a smooth and positive customer experience.
• Stay updated on industry trends, market dynamics, and competitors’ activities to better serve clients and identify potential business opportunities.

• Four‑year or graduate degree in Sales, Marketing, Business Administration, or related discipline, or commensurate work experience or demonstrated competence.
• Typically 2‑4 years of work experience, preferably in account management, telesales, product specialty (computers, printers, servers, storage), or a related field; or an advanced degree with little or no work experience.

• Certified Technology Sales Professional (CTSP)

• Business Development, Business to Business, Cold Calling, Conflict Resolution, Customer Relationship Management, Inside Sales, Marketing, Merchandising, Outside Sales, Product Knowledge, Sales Development, Sales Management, Sales Process, Sales Prospecting, Sales Territory Management, Salesforce, Selling Techniques, Upselling.
• Effective Communication, Results Orientation, Learning Agility, Digital Fluency, Customer Centricity.

Impacts immediate team and acts as an informed team member providing analysis of information with limited project direction input.

Responds to routine issues within established guidelines.

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The on‑target earnings (OTE) range for this role is $ – $ USD annually with a 60%/40% (salary/incentive) mix. Pay varies by work location, job‑related knowledge, skills, and experience.

• Health insurance
• Dental insurance
• Vision insurance
• Long‑term/short‑term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including 4‑12 weeks fully paid parental leave based on tenure
• 13 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview )

Full time, Shift – No shift premium (United States of America)

50%

Yes

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

This statement is provided voluntarily and will be kept in strict confidence.