Customer Success Rep

Customer Success Representative 1 – Statewide Multi‑Use, VA – Full time

About Lamb Weston
Lamb Weston is a leading global manufacturer of frozen potato products, proudly serving over 100 countries. With a start‑up mindset and a focus on innovation, we empower teams to deliver exceptional customer experiences.

The Customer Success team owns the selling approach across the customer lifecycle. In this role you will manage small accounts, serve as the first point of contact for leads, and partner with Sales, Marketing, and Distribution to ensure a consistent customer experience.

• Generate, vet, and qualify digital, distributor, and inbound leads; capture critical customer information.
• Manage small accounts through pipeline tracking, conversion, and appropriate handoff to Sales.
• Maintain accurate customer and operator data in Salesforce.
• Drive retention through proactive engagement, post‑sale loyalty tactics, and win‑back efforts.
• Identify early churn risks and represent the voice of the customer to improve the end‑to‑end experience.
• Support Sales with pre‑call preparation, insights, presentations, pricing guidance, samples, and menu inspiration.
• Collaborate with Marketing on campaigns, field‑ready materials, and innovation launches with follow‑up.
• Act as a connector across teams to drive alignment and solution‑focused execution.
• Support distributor and operator partnerships through collaboration, training, and education.
• Enable growth through promotions, innovation support, insights, and operational coordination.
• Provide food show support when needed to drive engagement and execution.

• Education:
  
  Bachelor’s degree in business, marketing, or a related field (preferred).
• Experience:
  
  1‑2 years of sales or customer‑facing experience in the food service industry.
• Technical
  
  Skills:
  
  Comfortable with Microsoft Office, CRM platforms, and Canva; eager to learn new technologies.
• Communication:
  Strong written and verbal communication skills; ability to influence and negotiate; fluency in English required; bilingual or multilingual skills a plus.
• Business Acumen:
  Demonstrated business and financial management skills with a strategic, results‑oriented mindset.
• Customer Focus:
  Proven customer‑centric approach with a strong focus on delivering an exceptional experience.
• Travel: up to 15% (local with occasional overnight).

• Health Insurance (Medical, Dental, Vision)
• Flexible Spending Accounts for Health and Dependent Care, Health Reimbursement Accounts
• Well‑being programs, company wide events, wellness incentive program
• Paid Time Off
• Financial Wellness: 401(k) plan with generous company contributions, financial planning services, employee stock purchase program, Health Savings Accounts
• Life and Accident insurance
• Family‑Friendly Employee events
• Employee Assistance Program services – mental health and concierge services

Pay Rate or Range: $64,370.00 - $96,540.00 (annual estimate)

Lamb Weston is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor under federal, state or local law.