Truck Salesperson

Description

The Truck Salesperson is responsible for delivering an exceptional customer experience while driving profitable, long‑term sales growth for Matthews Motors. This role requires a consultative, relationship‑driven approach to selling commercial trucks and equipment, ensuring customers receive the right solution for their operation today and remain a trusted partner for future fleet needs. Salespersons are expected to follow the ABCDEF Sales Framework as the foundation of all customer interactions.

• Evaluate customer operations, including routes, payloads, duty cycles, budgets, timelines, and compliance requirements.
• Identify short and long‑term fleet needs before recommending truck, body, or upfit solutions.
• Utilize available tools (Rig Dig, MMG lists, CRM data) to prepare prior to customer contact.

• Build long‑term customer relationships based on integrity, reliability, and consistency.
• Serve as a trusted advisor rather than a transactional salesperson.
• Maintain professionalism in all interactions with customers, vendors, and internal teams.

• Communicate proactively and clearly with customers and prospects externally and internal teams (sales management, service, parts, upfit, accounting).
• Ensure expectations are aligned across departments.
• Practice transparent, frequent communication—there is no such thing as over‑communication.

• Demonstrate products in a way that is convenient for the customer.
• Conduct test drives, job‑site visits, walk‑arounds, ride‑alongs, and virtual demonstrations as needed.
• Ensure all new and used vehicles are inspected and understood prior to customer presentation.

• Educate customers on the Features, Advantages, and Benefits (FAB) of the truck and chassis, bodies and upfits, and Matthews Motors’ service, parts, and long‑term support capabilities.
• Stay knowledgeable and current on all OEM product lines and industry trends.

• Facilitate the entire sales process from quote to delivery, ensuring accuracy and timeliness.
• Coordinate internally to remove friction and solve problems.
• Follow through with customers throughout the entire lifecycle of the truck, positioning Matthews Motors as the first call for future replacements or additions (5–10 years and beyond).

• Maintain regular contact with current customers to ensure satisfaction.
• Follow up promptly on all prospect leads.
• Log all customer calls and activities into the CRM.
• Record and submit customer‑related expenses with receipts daily or weekly.
• Write complete and accurate sales orders and required paperwork per dealership policy.
• Stay informed of current vehicle inventory, pricing, and location.
• Verify accuracy of online inventory listings weekly.
• Arrange vehicle inventory on the lot in a professional and presentable manner.
• Attend sales meetings, trade shows, training sessions, and dealership events as scheduled or needed.
• Assist other departments as needed to support overall dealership success.

• Maintain OEM certifications for applicable product lines (Isuzu, Hino, Dennis Eagle, Stellar, Ranger, etc.).
• Complete all required product and sales training modules.
• Stay informed on industry trends, regulatory changes, and local market conditions.

• Demonstrates consistent use of the ABCDEF Sales Framework.
• Builds repeat business and long‑term customer relationships.
• Maintains accurate documentation and communication.
• Represents Matthews Motors with professionalism and integrity at all times.