Inside Sales Representative

Responsibilities

• Answers incoming phone calls from potential customers
• Replies to email quotes from potential customers
• Prepare quotes for customers
• Communicates lead times on products
• Communicates payment procedures to customers
• Provides customers with expected delivery dates
• Sources and searches for parts with our vendors
• Process customer orders via credit card and/or PO’s
• Purchases products from vendors when the quote is approved
• Creates POs for purchased products
• Provides information to vendors for shipments.
• Follow up with current customers to ensure client satisfaction
• Identify opportunities to upsell or cross-sell products
• Act as a liaison between clients and internal teams to resolve issues or concerns
• Other duties as assigned.

• High school diploma or above
• Proven experience in sales or customers service with a minimum of one year of experience
• Excellent verbal and written communication skills.
• Excellent interpersonal skills and attention to detail.
• Strong negotiation and problem-solving abilities
• Demonstrated ability to meet or exceed sales targets

• Supervisory responsibilities: No
• Work environment: Warehouse and office setting
• Physical demands: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 40 pounds at times.
• Travel required: As needed by business, but less than 10%