Customer Success Manager

Customer Success / Inside Sales Manager – Payment Services

A global technology business within the secure payments and digital transactions sector is looking to appoint a Customer Success / Inside Sales Manager to support growth across its North American payment services business

.
This is a commercially focused customer success role, suited to someone who enjoys building long-term customer relationships, identifying account growth opportunities and working closely with internal teams to deliver complex payment and technology solution

s.
The business works with banks, fintechs, card issuers, processors, credit unions and wider financial institutions, supporting solutions across payment cards, personalisation, fulfilment, digital issuance, tokenisation, biometric cards, premium card products and wider card lifecycle servic

es.
The

role

You will manage and develop existing customer relationships, acting as a trusted point of contact while identifying opportunities to expand accounts through upsell, cross-sell and service gro

wth.

This is not a purely administrative or order-processing position. The successful candidate will be expected to understand customer needs, support commercial conversations, work closely with sales and delivery teams, and help customers maximise the value of a broad payment services portfo

• ities
  
  Manage and grow relationships with existing customers across the North American payments ecosy
• stem.
  
  Support banks, fintechs, issuers, processors and financial institutions with payment services requirem
• ents.
  
  Identify upsell, cross-sell and account growth opportunities within existing custo
• mers.
  
  Work closely with sales, product, operations, technical and delivery teams to support customer suc
• cess.
  
  Support onboarding, service reviews, issue resolution, renewals and account plan
• ning.
  
  Maintain accurate CRM records, customer activity updates and opportunity informa
• tion.
  
  Provide customer feedback, market insight and competitor intelligence to internal t
• eams.
  
  Help improve customer engagement, retention, service quality and commercial visibi

lity.

The ideal cand

• idate
  
  Experience in customer success, inside sales, account management, sales support or commercial customer manage
• ment.
  
  Background in payments, fintech, banking technology, financial services technology, SaaS, secure transactions, card services or another complex B2B technology environ
• ment.
  
  Strong customer relationship skills with the ability to build trust and manage multiple stakehol
• ders.
  
  Commercially aware, with the ability to identify account growth opportuni
• ties.
  
  Comfortable working with technical products, operationally complex services or regulated custo
• mers.
  
  Strong organisational, communication and CRM sk
• ills.
  
  Proactive, detail-oriented and confident working across sales, product, operations and delivery t

• evant:
  
  Payment
• cards
  
  Card personali
• sationFulf
• ilment
  
  Instant is
• suance
  
  Digital is
• sationBiometric
• cards
  
  Card lifecycle se
• rvices
  
  Banking, fintech or issuer se
• rvices
  
  Credit unions, processors or payment ne

irginia

Preference for candidates who can access Northern Virginia / the wider Washington DC area, although remote or hybrid arrangements may be considered for the right

person.

Travel across North America may be required depending on customer

• rtunity?
  
  This is an opportunity to join a global technology business operating in a high-growth area of secure payments and digital transactions. The role offers exposure to major financial institutions, complex payment services, innovative card and digital issuing solutions, and the chance to play a visible part in growing customer relationships across North