Industrial Lubricants Technical Service Specialist

Industrial Lubricants Technical Service Specialist If you’ve been doing formulations of industrial lubricants like grease, hydraulic fluids, gear oils, etc., you need to take a look at this great opportunity! My client is looking for someone who enjoys customer contact WITHOUT a significant amount of travel! Provide expert technical support to Sales and interface with customers as required in order to meet their technology and approval needs.

This is a full competent individual with regular customer interface and project management duties.

• In consultation with Sales / Business, organize and execute a plan for approval testing to meet the customer’s needs and wants.
• Organize data derived from the approval program and assemble all appropriate information in an easily understood manner.
• Prepare written reports and technical literature for use by the customer and Sales.
• Make oral presentation internally and externally, as necessary.
• Maintain productive relationships with team members and both internal and external customers and maintain up-to-date knowledge of lubricant technology, customer needs, market trends, and industry direction.
• Take personal responsibility for a safe working environment in office and laboratory.
• Knows, understands and consistently adheres to established safety policy and procedures.
• Maintains up-to-date knowledge of changes or additions to safety procedures and assist in safety training activities as required.
• Resolve customer complaints and problems in a timely, efficient, and professional manner.
• Assure that complete ISO documentation is maintained on all ISO or quality related activities.
• Participate in ISO related activities and maintain an up-to-date understanding of the ISO functions.
• Manage projects with Technical Service stage gate process utilizing Accolade software.
• In depth knowledge and understanding of industry test requirements, customer test requirements and associated specifications and how those tests can be influenced by the company chemistry.
• Interface with CTS, R&D, OEM, Sales and Marketing to gain an understanding of current and future market trends, requirements, and applications.
• Interface with Marketing and Sales to ensure aligned customer account management.
• Attend industry meetings to influence future specifications to company’s benefit.
• Occasional travel to a customer location, conferences, business meetings.
• Travel is 10-15%.

• All major insurances, Vacation time, summertime work hours, 401K, Pension Plan, so much more!

Salary $80,000 - $110,000

• Bachelor’s Degree in Chemistry, Chemical / Mechanical Engineering or related field in Industrial Lubricant formulation science of at least 5 years
• Demonstrated understanding of Technical Service functions and application of best practice standards and techniques typically acquired after at least 5 years of relevant experience in the Lubricant industry and demonstrated successful Sales & Marketing support experience.

• Advanced Degree (MS/MBA/PhD) in relevant field and more than 5 years of formulations and customer contact experience.