GSOC - On Call Response Officer

Job Description:

Garda World Security Services is Now Hiring a GSOC On Call Response Officer!

Ready to suit up as a GSOC On Call Response Officer? What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail.

As a On Call Response Officer, you will be the person spotting threats before they escalat[e] in environments such as a security operations centers, call centers, parking gatehouses, etc.

• Site
  
  Location:
  
  Richmond, VA
• Set schedule: Full-Time 40 Hours A Week, Days & Shifts are TBA currently
• Competitive hourly wage: $27.00/Hour (Daily Pay is available for Garda World employees!)
• A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options
• Career growth opportunities at Garda World
• Uniform provided at no cost
• Daily Pay:
  Pay: instant access to your money as you earn it;
  Save: automatically save a portion of every paycheck;
  Balance Alerts: track your real-time earnings & budget for upcoming bills or expenses

• SRO's will be trained at 3 locations extending across the Greater Richmond area.
• Shifts of 8–12 hours.
• Must be able to accept last-minute assignments due to call-offs or No Call No Shows.
• Handle calls for service; intake of media and emergency calls.
• Complete daily reporting; incident Report input and approval.
• Notification elevation, upon approval; mass notification/Everbridge.
• Conduct travel security reviews.
• Red Tag/Hot Works reporting.
• Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station.
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems.
• Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures.
• Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.).

Formal Education, Licenses, and Certifications

Required:

• Must pass a skills‑based assessment called "Criticall", administered after successful completion of the interview process.
• Must possess a high school diploma or equivalent.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

Type and Length of Specific Experience

Required:

• Work experience must include the following:
  • Demonstrated analytic and critical thinking skills and ability to prepare reports.
  • Ability to use logic and reasoning to reach conclusions and approaches to problem solving.
  • Demonstrated high level of competency with advanced computer systems (hardware, software, networks).
  • Ability to communicate effectively with IT and Security Systems professionals.
  • Demonstrated ability to operate radio, telephone equipment and/or console monitors.
  • Ability to adapt in a dynamic work environment while possibly working under pressure.

• Proficient computer skills including Microsoft Office applications.
• Ability to prioritize workload based on urgency.
• Effective oral and written communication.
• Planning and organizing.
• Proficiency with Microsoft Office Applications.
• Problem solving.
• Active listening.
• Assess and evaluate situations effectively.
• Synthesize facts, concepts, principles.
• Identify critical issues quickly and accurately.
• Compile, sort, and interpret data.
• Research, investigate, compile information.
• Mediate conflict with tact, diplomacy.
• Write informatively, clearly, and accurately.
• Advanced Creativity.
• Multi‑tasking.
• Setting and achieving goals.
• Logical/linear thinking.
• Attention to detail.
• Choosing from/among alternatives.