Field Service Technician Coffee and Espresso Machines

$1,000 Sign-On Bonus
Job Overview

VP Coffee, a Smart Care company, is a distributor and stocking dealer of specialty coffee equipment and espresso machines. We provide sales and services and offer consultation, professional training, café design, and full support from idea conception to daily operations.

• Professional, courteous, and motivated to deliver the highest value service.
• Provide reactive 24‑hour service, including equipment troubleshooting, diagnosis, repair, and resolution.
• Perform effective and efficient services to ensure customer satisfaction and product performance, including timely repair, installation, and removal of commercial restaurant equipment, scheduled preventive maintenance, and cleaning.
• Maintain current knowledge of equipment education and continually broaden technical skill set and theory of operation.
• Order and schedule delivery of repair parts and maintain inventory.
• Follow company policy to accurately record and complete work orders while maintaining accurate documentation.
• Effectively interact with internal dispatch, management, warehouse, and technician teams.
• Deliver superior customer service focusing on customer needs, developing and retaining positive customer relationships, and creating and executing solutions in collaboration with customers.
• Maintain a professional and clean appearance, keeping the service vehicle clean and neat.

• Ability to troubleshoot, test, repair, and service technical equipment.
• Knowledge of basic electricity (amperage, voltage, resistance) and ability to read basic equipment schematics.
• Ability to understand, read, and utilize a multimeter.
• Ability to work flexible shifts.
• Familiar with basic tools and multimeter.
• Basic understanding and skill set of Microsoft Office.
• Valid driver’s license.
• Organizational skills, attention to detail, sense of urgency in responsiveness.
• Ability to adapt to workplace environment & organizational change.
• Must be reliable, dependable, punctual, maintain good attendance, and be conscientious about product performance.
• Ability to lift and move heavy restaurant equipment when needed.

Health care benefits with full‑time employment, paid time off, 401(k), company vehicle and fuel card, repair/service tools and supplies, cellphone, training provided, overtime opportunities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smart Care Equipment Solutions is an Equal Employment Opportunity/Affirmative Action Employer. Women, minorities, veterans, and individuals with disabilities, as well as all other qualified individuals, are encouraged to apply.