Field Service Technician - Harrisonburg Job Virginia area,Minnesota USA,Trades / Skilled Labor

Position & Location

Field Service Engineer – Harrisonburg, VA.

Position Summary & Key Areas of Responsibility

Installation, maintenance, and repairs on equipment within an assigned territory to assure continuity of customer operations and high levels of customer satisfaction.

May be requested to work outside of assigned area as determined by projects to cover for colleagues and to meet demand peaks.

Owns customer problems or incidents until resolved to the customer’s satisfaction or in compliance with SLAs.

Diagnose, repair, and replace components on equipment supported by NCR Voyix, including POS, self‑service checkout, servers, back‑office equipment, handheld terminals and peripherals.

Install new or upgrade existing equipment in line with Statements of Work.

Assist in site preparation, cable installation, equipment staging and testing; perform modular swaps and unit replacements.

Work at height where required (ladders, MEWPs) and use handheld power tools following training and certifications.

Respond to all customer concerns, resolve or escalating to appropriate associates or Control Tower.

Build working relationships and informal communication channels with local customer accounts.

Represent NCR Voyix positively.

Perform periodic preventative maintenance, diagnose problems, and replace components or modules.

Manage NCR Voyix assets (tools, software, vehicles, documentation, IP) as assigned.

Maintain parts inventory and record keeping.

Accurately report calls, activity, expenses, and ingest customer asset data for invoicing.

Operate on a call‑by‑call basis or establish a daily schedule to meet SLA.

May involve prolonged travel, lifting parts up to 50 lbs (25 kg), bending/squatting, and extended standing.

Participate in shift patterns, including weekends, evenings, night shifts, overtime, flex shifts, and on‑calls.

Track and meet weekly Key Performance Indicators to ensure high customer satisfaction and cost‑effective, safe operations.

Basic Qualifications

Clean driving license.
High School Diploma or equivalent and related experience.
Basic computer skills (Windows OS, Microsoft Office).
Experience in PC hardware maintenance and support.
Works well with minimal supervision, good problem‑solving, quick learning, works under pressure, meets deadlines, and produces high‑quality work.
Excellent interpersonal/customer relationship skills.
Mechanical/electrical aptitude; experience maintaining desktops, servers, peripherals, routers, networks, switches, hubs.
High personal integrity; promotes teamwork.
Ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on‑calls.

Preferred Qualifications

Associate’s degree or certifications in a technology field.
Experience with NCR or similar equipment.
Recognised qualifications in Electronics or IT Domain.
EPOS maintenance or installation experience; strong desktop hardware experience.

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

Conditional Offer Statement

Offers of employment are conditional upon passage of screening criteria applicable to the job.

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