Field Services Technician - Level 1

About Us

Silent‑Aire, a division of Johnson Controls, is a global leader in owner‑equipment manufacturing (OEM) dedicated to providing custom solutions for data center customers. Our product line includes large‑scale equipment such as air handling units and modular data centers. As part of Johnson Controls’ Data Center Solutions business unit, Silent‑Aire leads the creation of advanced cooling systems, including custom computer‑room air‑handling units (CRAHU), delivering tailored solutions that meet unique client needs.

• Competitive pay
• Paid vacation, holidays and sick time – 10 days of vacation, 10 paid holidays and five sick days per year
• Comprehensive benefits package with 401(k) match and insurance coverage (medical, dental, vision) starting on day one
• Encouraging and collaborative team environment
• Commitment to safety through our Zero Harm policy

We are seeking a field services technician who can assist and support team members in commissioning and after‑sales service, working unsupervised and making informed decisions to complete tasks as instructed.

• Check in with Manager after each workday while in the field
• Complete all company‑provided forms to the fullest extent possible at the end of each day or job
• Complete daily scheduled tasks
• Check in with client at the beginning and end of each day
• Obtain client signature on company‑provided forms where applicable
• Use Time Clocks in the plant and the ADP app when in the field to account for daily times
• Hand in paperwork at the end of each trip for processing in sequential order
• Ensure receipts or invoices for expenses have job numbers and are sent to the correct person
• Ensure all excess materials used for each job are listed properly and documented
• Assist on job sites with other JCI/Silent‑Aire field technicians as needed
• Answer all office emails and calls in a timely manner
• Check in as needed to ensure Manager or Field Supervisor are aware of your status
• Secure parts and tools needed throughout the day for various jobs as required
• Report all warranty repairs to Manager or Field Supervisor and provide necessary information for plant reporting if it is a Silent‑Aire internal issue
• Consult Manager or Field Supervisor in times of uncertainty
• Give training to Level 1 Field Service Technicians as needed
• Follow all company policies and lead by example, respecting and strictly adhering to non‑disclosure policies on the jobsite and away
• Maintain all safety equipment at all times

• Must have a high school diploma or equivalent GED certificate
• Be a registered apprentice in Electrical or HVAC
• Willing to travel up to 70%
• Full understanding of basic electrical and control systems and how electricity works as well as the process of treating air to simultaneously control its temperature, humidity, and distribution
• General knowledge of HVAC and mechanical systems
• Ability to identify 3‑phase versus single‑phase wiring
• Understanding of parallel and series circuits
• Understanding of Ohm's Law and ability to use a multi‑meter to read voltage and resistance values
• Ability to read, understand and work from mechanical drawings
• Ability to maintain required records and prepare reports
• Must possess a valid passport and driver’s license
• Aptitude and communication skills related to acting independently
• Technical and working knowledge of internal and industry design and construction codes and standards
• Proven planning, organizational, problem‑solving, decision‑making skills supplemented with a practical aptitude
• Ability to lift 40 lbs and use ladders while working from heights
• Experience working in industrial, manufacturing facilities and/or field environments
• Basic knowledge of Windows and Microsoft Office (Outlook, Word, Excel, etc.)

• Registered refrigeration/HVAC technician, controls technician, electrician journeyman, or related tradesperson
• Experience working in highly sensitive and/or mission critical facilities

• Must be able to drive to local job site locations
• On‑call and overtime hours as needed
• Personal protective equipment (PPE) required
• Must be able to pass a DOD background check, requiring proof of U.S. citizenship
• Willingness to travel to customer locations (domestic and international)

• Uniform required
• Good hygiene and cleanliness required at all times
• This is a safety‑sensitive position