Field Service Technician- Walmart- Sutherland, VA

Position Summary

Field Service Technician will support fuel cell products installed in electric lift trucks, performing preventative maintenance and resolving breakdowns. Responsibilities include installation, servicing, reporting events, ordering parts, and maintaining fuel cells at specific locations. Requires excellent technical, communication, interpersonal, and motivational skills.

• Maintain and service fuel cells at customer sites.
• Perform diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Execute specialized service procedures including field retrofits and software/hardware upgrades.
• Provide on‑call and emergency support services to customers as required.
• Purchase tools, equipment, and parts for customer service and support.
• Potentially troubleshoot and maintain high‑pressure hydrogen storage, 480
  
  VAC, flammability, cryogenic liquid, high‑pressure gas, and fueling systems.
• Maintain communication with customer personnel and hydrogen suppliers regarding aftermarket support.
• Provide regular feedback to regional service representatives on fuel cell performance and field maintenance issues.
• Complete administrative duties and documentation (incident reports, service logs, inventory maintenance, site and system documentation).
• Enforce safety procedures in the field or customer sites.
• Travel as required for business needs; drive safely and follow traffic laws.
• Represent Plug Power professionally at all times.
• Perform other duties as assigned.

• Minimum high school diploma or equivalent with technical electrical coursework.
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting.
• Formal training and education may also be considered in lieu of direct experience.
• Valid driver’s license with clean driving record and ability to safely operate a motor vehicle.
• Ability to lift 50 pounds unassisted on a regular basis.
• Knowledge of lift truck operation and applications is highly preferred.
• General mechanical aptitude required.
• Computer and software systems skills, including Word, PowerPoint, Excel, and Outlook.
• Dynamic interpersonal and communication skills at all levels.
• Creativity in solving technical problems.
• Ability to work independently, with uncompromising dedication to quality.
• Excellent time management and multitasking skills.
• Punctual and reliable.
• Must provide own standard set of tools; specific fuel cell tools provided by Plug Power.

• Hourly rate: $24.50 – $28.50
• Benefits include health, dental & vision insurance, 401(k) with 5% match, bonus eligibility, paid time off, paid holidays, lifestyle reimbursement, education assistance, global mental health support, and employee assistance program.

Plug Power, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.