Field Service Technician - IAD

Overview

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. Smiths Detection, part of Smiths Group, is a global leader in developing, manufacturing and managing security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in aviation, ports and borders, defence, and urban security.

With 21 global offices, seven manufacturing sites and five R&D centres, a network of 3,000 colleagues contribute towards over 40 years at the frontline of safety and security. This results in careers built on variety and the opportunity to work on state-of-the-art solutions, where you can develop your knowledge and experience every day.

This position requires daily travel to locations in and around the Dulles, VA area, including the Washington Dulles airport.

• Responsible for meeting daily service repair needs and driving customer satisfaction.
• Installs, repairs and maintains equipment in the field; provides customer training as required.
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.
• Orders, installs, and returns parts and manages repair parts cycle time.
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
• Ensures that tools and test equipment are properly maintained and calibrated.
• Assesses product/equipment performance based on field support data; recommends modifications or improvements.
• Seeks to provide technical support to customers and other service professionals as required.
• May participate in site surveys, pilot program service activities, and attend meetings.
• Possesses basic technical knowledge on the company’s Trace and X-Ray technologies.
• Maintains clear and concise business communication, both oral and written.
• Establishes and maintains a close relationship with senior level FSEs and Product Managers to support customer needs and stay aware of technical trends.
• Exercises every available measure to control and minimize costs.
• Travel, overtime and work hours beyond Monday-Friday may be required.
• Comply with and ensure department compliance with Company health, safety and environmental policies.
• Comply with all applicable U.S. export control and security regulations.
• Other duties as required.

Education/Training: Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical) or Military Training. Equivalence through work experience of 1-3 years in related electrical or mechanical field service roles. Computer literacy; competency in MS Office Suite and aptitude for learning specialized software programs.

Experience: Minimum of 1-3 years of experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.

Knowledge/Skills: Excellent communications skills with strong customer focus and teamwork. Must be responsive to customer issues and willing and able to travel at short notice.

Supervises: Supervision is not a primary responsibility, but may be required on a project basis.

Background: Position requires SSI access and TSA vetting. Applicant must successfully pass a federal background investigation.

• Excellent organizational, communication and interpersonal skills with the ability to multi-task.
• Excellent customer service skills and the ability to handle stressful situations.
• Self-motivated, reliable, and accountable; able to work independently.
• Strong telephone skills.
• Must be able to lift/carry up to 80 lbs.
• Must be able to push/pull up to 200 lbs.
• Must be able to move/manipulate equipment weighing up to 1,000 lbs. with assistance of carts, hoists, davit cranes, pallet jacks or other devices.
• Frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.
• Ability to work safely and follow safety precautions in extreme environments around dangerous…