Field Service Technician - Northeast

Field Service Technician – Northeast Hypertherm Associates seeks a Field Service Technician to join our Waterjet team. You will travel to customer sites across Pennsylvania, Virginia, New York, New Hampshire, or Massachusetts, and represent our high‑quality brand while ensuring Hypertherm’s Waterjet customers receive trusted on‑site service for their equipment.

• Installation and Setup:
  Travel to customer sites to support delivery events, uncrate and inventory OMAX equipment, determine layout and permanent placement, assemble and connect sub‑assemblies, perform system testing and repairs, and provide new equipment and accessory training with post‑installation follow‑up.
• Technical Support and Maintenance:
  Troubleshoot mechanical, electrical, and pneumatic issues on installed OMAX Waterjet equipment on‑site, via email, and over the phone; perform contract maintenance services at customer locations.
• Reporting and Field Feedback:
  Maintain detailed digital service records supported by photos and technical attachments; provide thorough feedback on product issues identified in the field.
• Sales Support:
  Partner with the sales team as a technical expert during trade‑show demonstrations and pre‑sales visits.

• Hands‑on experience with multimeters, electrical schematics, software utilities, torque wrenches, and dial indicators; strong mechanical aptitude across electrical, software, plumbing, pneumatic, and mechanical systems.
• Ability to train customers on product operation, maintenance, and software programming; explain complex technical concepts clearly.
• Comfort reading and interpreting technical manuals for installation, operation, and training; strong computer skills including Windows navigation, driver and firmware installation, and file management.
• Experience working in a process‑focused environment; manage challenging customer interactions and serve as a key point of contact during product installation and repair.
• Travel flexibility:
  Adapt to frequent travel, use airline apps effectively, and adjust plans on short notice.

• High School Diploma or GED.
• Minimum 2 years of Field Technical Service or related field experience.
• 2+ years with Cutting Solutions product experience.
• Solid understanding of electrical, mechanical, and CNC/PLC system fundamentals.
• Fluency in English.
• Valid Driver’s License in all 50 states.

• Associate’s Degree (Electrical or Mechanical).
• Operating and manufacturing assembly experience in Cutting Solutions.

• Based near one hour of an international airport.
• Travel required:
  
  Over 75% Monday‑Friday.

$59,697.00 – $99,494.00 per year (base pay range; varies by experience, skills, and education).

Hypertherm Associates is proud to be an Equal Opportunity Employer and welcomes all applications. We recruit, employ, train, compensate, and promote without regard to race, color, religion, sex, age, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local laws.