Case Manager III - and Homeless Services

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others.

With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.

Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.

The NCSB is seeking a Case Manager III to provide comprehensive services to persons experiencing homelessness through the Tenant Based Rental Assistance program. Works within a team environment to assist persons served by the team to acquire housing and move‑on support, including those receiving move‑on housing choice vouchers through Norfolk Redevelopment and Housing Authority. Provides relationship development for landlord recruitment. Helps consumers in the housing application process and for training and support to ensure housing stabilization.

Department Hiring Salary Range: $54,190 - $61,185

• Active outreach to engage persons who qualify for TBRA housing, follow‑up for effective engagement, and follow‑through with making connections to housing. This includes persons identified for Mainstream Housing Choice vouchers through a partnership with Norfolk Redevelopment and Housing Authority.
• Keep and submit accurate documentation of activities, including the collection and documentation of required information.
• Provide activities to overcome barriers to successful housing attainment.
• Assist with the development of applications for housing programs.
• Provide services in a person‑centered environment, utilizing best practices and methods as directed by the grant activities.
• Work in the field and in the office, plus providing services in community settings such as shelters, streets, public spaces, and benefits offices. Provides follow‑along services to persons once housed to effectively transition them to those providing ongoing supports.
• Provide development of a housing acquisition plan based on the person's needs and preferences. Work effectively with rest of team to ensure ongoing work with consumer on the plan.
• Works directly with landlords and property managers to assist with tenancy issues, tracking of data, and participation at quarterly meetings to discuss overall program outcomes.
• Act as consumer advocate to ensure their voice is heard and barriers are overcome to meet critical and preference needs.
• Provide direct assistance including attending appointments with consumers.
• Provide crisis counseling and intervention when necessary.

Bachelor's degree in a human services field.

Two years' experience in a human services field related to the areas of assignment. Some assignments may also require specific experience working with various types of client populations.

• Two years of experience in human services, preferably with persons experiencing homelessness and behavioral health disorders. Prefer direct experience assisting persons in gaining housing.
• Valid Driver's License may be required depending on assignment.
• Certification in basic first aid and CPR, depending on area of assignment.

Working Hours:

Monday - Friday 8:30 AM - 5:00 PM (40 hours per week).