Claims Examiner; Henrico, State

Title

Claims Examiner (Henrico, State Employees Only)

Virginia Employment Commission

VEC CENTRAL OFFICE, Henrico, VA

$38,000 - $40,000

The Virginia Employment Commission (VEC) is seeking a detail‑oriented and customer‑focused Claims Examiner who will review, examine, and process unemployment insurance (UI), Trade (TRA/RTAA), and Special Program claims while ensuring accuracy, timeliness, and compliance with state and federal requirements. In this role, you will investigate and respond to inquiries from claimants, employers, and the public, as well as gather and verify information to determine eligibility, reconcile employer account charges and reimbursements, and resolve issues related to benefits and payments.

You will also prepare reports, maintain confidential claim files, coordinate with financial institutions to ensure accurate payments, provide mentoring and training to staff, and support system testing and administrative functions as needed.

• Paid leave
• Minimum of 13 paid state holidays per year
• Medical, dental, vision, and life insurance options
• Retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan for classified positions)
• Federally recognized Public Service Loan Forgiveness (PSLF) employer

• Basic knowledge of claims processing; basic accounting and cash management principles; office operations
• Strong customer service, claims examination and processing, data entry, and communication (oral and written) skills
• Ability to perform detailed work related to tracking and resolution of claims and employer charges; collect and analyze information to make determinations
• Ability to prepare and reconcile reports; record and enter information into a database; interpret and apply program requirements
• Ability to work independently and as a member of a team; respond to inquiries and provide technical assistance; prioritize workload and meet deadlines
• Must obtain and demonstrate requisite skill set for position and meet the certification requirements, as defined by DOL, to become certified as an agency Unemployment Claims Investigator no later than one year from the commencement of the training program to remain in position

• Working knowledge of UI benefits eligibility and claims process
• Experience with VEC programs and processing claims and charges; experience with mainframe and PC‑based system environment (such as VUIS or related systems)
• Proficient in Microsoft software (Excel, Word), One Drive, and similar programs

Open only to current Commonwealth of Virginia employees, or those who possess an active and valid Yellow Card or Blue Card for preferential hiring. Must reflect status in application. Position is located in Central Office in Henrico, VA and is not remote.

The Virginia Employment Commission is committed to upholding our values in employment opportunities across the Commonwealth to people from all backgrounds, including all races, ethnicities, genders, and abilities. We are an Equal Opportunity Employer/Program, a Virginia Values Veterans (V3) certified employer. Ameri Corps, Peace Corps, and other national service alumni are encouraged to apply. The selected candidate must successfully pass a comprehensive background check including an FBI fingerprint background investigation and a UI fraud background check.