Family Services Specialist II; FC​/Adoptions

Hiring Range: $64,438 to $73,798

Full Time or Part Time: Full Time

This is the full performance level in the occupational group for Family Services. Employees are responsible for developing and implementing individualized service plans using casework methods in Employment Services and Child Care, and basic service level caseloads of Adult/Adult Protective Services, Child Protective Services, Foster Care, and Adoptions. Employees may provide services in all program areas or specialize in one or several program areas.

Typically employees perform all tasks independently and only seek supervisory advice on unusual situations or when policies and procedures require supervisory review or involvement. The Family Services Specialist II is distinguished from the Family Services Specialist III by the latter’s functioning at the advanced level, becoming more specialized in program areas and assuming more complex duties such as interviewing and investigating cases involving suspected child/adult abuse or neglect, out-of-home placements, guardian ships, emergency protective orders, and adoptions.

• Interprets laws, policies and regulations as applied to specific areas of responsibility.
• Monitors, coordinates and administers specific programs as assigned.
• Coordinates services within specific areas of responsibility.
• Interviews and assesses customer needs and other relevant factors such as education/skill levels, abilities, interests, and support systems.
• Informs clients of related service program rules and regulations, and right to participate.
• Presents cases to determine appropriate services and writes/implements service plans.
• Provides case management services to monitor compliance.
• Manages program waiting lists.
• Tracks expenditures, prepares/submits budget estimates and ensures payment for services.
• Completes necessary federal, state and local planning and reporting requirements.
• Coordinates with other agencies and participates in multidisciplinary and interagency teams providing services to customers.
• Conducts overall monitoring of programs in specific areas of responsibility.
• Serves as resource to clients and the community in area of expertise.
• Provides after-hours on-call coverage and responds to emergencies in child/adult protective services and/or foster care.

Knowledge: Working knowledge of social work principles and practices, human behavior and motivational theory, laws, policies and regulations relating to human services program areas, and social, economic, and health problems.

Skills: Skill in operating a motor vehicle and personal computer with associated software.

Abilities: Demonstrated ability to communicate effectively both orally and in writing; interview, assess needs, counsel and refer clients to other resources as needed; develop and implement service plans to ensure delivery of appropriate services to the client; make sound judgments within the framework of existing laws, policies, and regulations; respond to the client's emotions to accomplish service objectives; plan and manage own work activities including service delivery, preparing reports and correspondence, record‑keeping responsibilities, and related activities;

establish and maintain effective relationships; and stay abreast of current trends and developments in the social work field.

Minimum of a Bachelor’s degree in a Human Services field or a Bachelor’s degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22

VAC
40‑670‑20 of the Administrative Code of Virginia). Experience in the assigned program area and completion of required training programs or an equivalent combination of training and experience which provides the required knowledge, skills and abilities. Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.

• Minimum of a Bachelor’s degree in a Human Services field or a Bachelor’s degree in any field and a minimum of two years of appropriate and related experience in a Human Services area.
• Experi…