Family Services Specialist; CPS Investigations

The City of Roanoke is seeking a Family Services Specialist to conduct Child Protective Services investigations. The CPS Investigator will assess and investigate allegations of child abuse and/or neglect while providing needed services to at‑risk families and children.

If you do not hold a State of Virginia driver's license, you must provide a certified copy of your driving record issued by the DMV of your previous state of residence.

Supports and assists agency clients with personal, social, health, and economic needs.

• Interviews clients to assess the nature and extent of needs.
• Identifies problems, counsels with clients, and confers with supervisor in preparing social studies in the formulation and delivery of service plans.
• Maintains records through the course of client's service relationships with agency.
• Makes referrals for service to agencies, such as clinics, employment services, vocational rehabilitation services, etc.
• Performs work with agencies such as juvenile and domestic relations courts, circuit courts, etc.
• Provides protection and care to abandoned, abused and neglected children and adults on a regular and emergency basis in potentially dangerous situations.
• Works with abusive or neglecting parents and families to help effect changes in family situation, usually in a family home setting.
• Makes decisions to remove children from dangerous situations and recommendations regarding institutionalization of adults and children.
• Studies homes for day care, foster care of adoption placement and/or foster care and adoptive placements.
• Maintains case records, prepares written reports of services, findings and actions.
• Serves as agency representative on a variety of multidisciplinary teams.
• Shares a 24‑hour on‑call rotation.
• Bilingual applicants are encouraged to apply.

This job has no supervisory responsibilities.

Education and/or Experience
:
Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with at least two years of appropriate and related experience in Human Services.

Language Skills
:
Ability to read and interpret documents such as laws, policies, regulations, safety rules, operating and maintenance instructions, and procedure manuals. Ability to respond effectively to inquiries orally and in writing and effectively present information to managers, clients, customers, and the general public.

Reasoning Ability
:
Ability to define problems, collect data, establish facts, and draw valid conclusions; ability to interpret a variety of instructions and deal with several abstract and concrete variables.

Certificates, Licenses, Registrations
:
Possession of a valid driver's permit issued by the Commonwealth of Virginia. If you do not have a Driver's License issued by the Commonwealth, you must submit a certified copy of your driving record issued by the DMV of your previous state of residence.

Physical Demands
:
Regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Requires the ability to exert light physical effort in sedentary to light work. Tasks may involve extended periods at a keyboard or workstation, occasional standing, walking, and light lifting up to 30 pounds.

Sensory Requirements
:
Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally.

Work Environment
:
Regular exposure to outside weather conditions; noise level usually moderate. Performance of essential functions may require exposure to adverse environmental conditions such as traffic hazards, violent individuals, communicable diseases, or rude/irate customers.

This is a job description and not an individualized position description. A job description defines the general character and scope of duties and responsibilities of all positions in a job classification, but it is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.

The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.