Human Services Assistant

Part-time merit position for 20 hours per week.

This position works as an experienced human services professional with a positive and “can-do” attitude as part of our Business Operations department.

Executing the CSB check-in and check-out procedures using the electronic health record (EHR); scheduling and reconciling clinical and medical appointments in the EHR based on approved protocol for notification; fielding phone and in-person inquiries made by the public, clients, and staff in a prompt, courteous, and professional manner and assessing for level of risk or emergency intervention; opening and closing program assignments in the EHR;

updating financial and demographic information required in all client profiles in the EHR and processing payments.

Verifying insurance coverage; monitoring, researching, arranging, and conducting annual review/updates of the EHR record with clients to ensure information is accurate and fees are properly set.

Communicates clearly and concisely orally and in writing; multi‑task; prioritizes work; detail oriented, accurate in data entry, organized; possesses excellent customer service skills and works in a fast‑paced team environment. Protects individuals’ confidentiality using existing state, local, and federal policies and procedures. Maintains expertise in several databases related to the EHR, revenue cycle management, and Microsoft Office software. Will work evenings.

One part‑time position that provides support at Herndon Neighborhood Resource Center and James Lee Community Center on Tuesdays, Wednesdays, and Thursdays. Scheduled hours are 9:00 am to 5:30 pm, with Wednesdays being half days.

Fairfax County has a diverse population. Candidates bilingual in English and another language are encouraged. A foreign language skills stipend of up to $800 per year (part‑time) may be given for qualified bilingual employees.

Eligible for all County benefits and for health benefits at part‑time premium rates.

• High school or GED issued by state department of education; plus three years of work experience, including two years in some area of human services.
• Two‑year associate degree in human services may substitute for required human service experience.

• 1 year of experience in a behavioral health setting.
• 1 year of experience with electronic health records (EHR).
• 1 year of experience and familiarity with Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
• 2 years of experience providing front‑line customer services to include responding to internal customer inquiries face‑to‑face, by telephone, and in writing.
• Excellent computer skills and proficiency in Microsoft Outlook, Word, Excel, and Power Point.
• Experience working independently with minimum supervision in a fast‑paced, collaborative team environment with a strong commitment to customer service.
• Experience with effectively communicating with diverse bilingual/multi‑lingual populations.

Answer phones and use keyboard‑driven equipment; communicate clearly; conduct various screenings on individuals upon entry to CSB facilities; travel to CSB sites; maneuver through multi‑floor buildings; bend/stretch; carry up to 25 lbs. All duties performed with or without reasonable accommodation.

Panel interview and may include a practical exercise.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act.

TTY . DHREmployment EEO/AA/TTY.