Case Specialist

Position Overview

The Case Specialist serves as a key member of the Case Management team, providing holistic, family-centered case management services to admitted participants and their families. The Case Specialist develops trusted relationships with families, conducts comprehensive assessments, coordinates Program benefits and community resources,identifies unmet needs, and provides ongoing support throughout the participant's relationship with the Program.

Working within an interdisciplinary team, the Case Specialistutilizescritical thinking, sound professional judgment, trauma-informed approaches, advanced communication and de-escalation techniques, and person-centered care principles to support participants with complex medical, developmental, and social needs. The position routinely conducts home visits, collaborates with internal and external partners, and serves as an advocate and trusted resource for participants and their families.

This position is Exempt under the Fair Labor Standards Act (FLSA).

• Manage an assigned caseload by providing ongoing assessment, care coordination, proactive follow-up, and support to participants and their families.

• Develop andmaintaintrusting, long-term relationships with participants and families whilemaintainingappropriate professional boundaries.

• Conduct comprehensive assessments toidentifyparticipant and family strengths, unmet needs, barriers to care, and opportunities for additional
  
  Program benefits.

• Develop individualized service and support plans in collaboration with participants, families, and interdisciplinary team members.

• Provides individualized, age-appropriate, family-centered case management and long-term care planning tailored to each participant's evolving needs

• Coordinate services across multiple Program benefits and community resources to promote participant well-being and quality of life.

• Monitor participant progress and adjust support strategies as needs evolve.

• Apply family-centered and trauma-informed principles in all interactions with participants, families, providers, and community partners.

• Recognize the impact that trauma, disability, and complex medical needs may have on participants and caregivers.

• Foster trusting relationships through respectful communication, active listening, empathy, and collaboration.

• Promote participant choice, dignity, and self-determination while supporting informed decision-making.

• Consider the impact of Program decisions on family stability, continuity of care, and participant well-being.

• Support coordinated service delivery that minimizes unnecessary stress or disruption for families.

• Identify situations requiringadditionalsupport or intervention and coordinate appropriate referrals or leadership involvement.

• Conduct home visits to assess participant needs,observe environmental and social factors, strengthen relationships with families, andidentifyopportunities to improve participant outcomes.

• Serve as a trusted resource for participants and families by providing education, advocacy, guidance, and ongoing support.

• Proactivelyidentifyunmet participant needs and connect families with appropriate Program benefits, community resources, healthcare providers, and support services.

• Support participants and families in navigating complex medical, social, educational, and community systems.

• Serve as a primary point of contact for assigned participants and families, ensuring timely,accurate, compassionate, and responsive communication.

• Utilize trauma-informed care principles and advanced de-escalation techniques to effectively manage emotionally charged or high-stress situations.

• Identify root causes of participant or family concerns and develop practical, family-centered solutions.

• Address concerns by collaborating with families, clarifying Program policies, coordinating internal resources, andfacilitatingresolution.

• Communicate effectively with participants, families, healthcare providers, contractors, community organizations, and other stakeholders.

• Collaborate with Case Management, Benefits, Policy & Quality, Housing, Finance, and other Program staff to coordinate participant services.

• Participate in interdisciplinary case conferences and team meetings to develop coordinated support strategies.

• Assist in identifying opportunities to improve participant engagement, care coordination, and service delivery.

• Support implementation of departmental workflows, procedures, and continuous improvement initiatives.

• Participate in special projects and perform other duties as assigned.

• Maintain timely,accurate, and confidential case documentation in accordance with Program policies, HIPAA requirements, and professional standards.

• Document assessments, interventions, home visits, care plans, referrals, participant communications, and follow-up…