Direct Operations Case Coordinators

ICF is currently seeking Direct Operations Case Coordinators capable of leading a team of Case Coordinators working directly with ORR care provider staff and federal staff to make recommendations for the release and/or transfer of unaccompanied children as well as any related case consultations to support the overall best interest of children in ORR custody. The purpose of this project is to develop and maintain a national case coordination program which provide child welfare-based recommendations for unaccompanied children in Office of Refugee Resettlement (ORR) custody, particularly in the areas of safe and timely release, identification of children with special needs and development of corresponding recommendations, and placement recommendations.

• Responsible for ensuring appropriate Case Coordinator coverage at all provider sites within their assigned geographical area.
• Provide an excellent level of supervision and operational oversight of assigned Case Coordinator team.
• Provide guidance and technical assistance related to Case Coordinator duties and ensure all related tasks are completed efficiently and in compliance with program policies and procedures and a high standard of care related to the safe and timely release of unaccompanied children and all related recommendations.
• Conduct regular site visits at provider sites as part Case Coordinator oversight.
• Service as the primary point of contact for government and care provider staff at care provider sites in geographic area of assignment.
• Ensures appropriate elevation of individual case issues to ORR staff related to clinical, safety and well-being issues for behavioral/mental health, physical health, juvenile justice concerns, and other specialized needs which affect provision of services, appropriateness of placement, and/or the safe and timely release of unaccompanied children.
• Elevate operational concerns to ICF project leadership.
• Other duties related to case coordination goals for unaccompanied children’s safe and timely release and related ORR needs.

• Master’s degree in social work or a social science related discipline and 5+ years of demonstrated post-graduate child welfare, case management, social service, and/or mental health professional experience OR a Bachelor’s degree in social work or a social science related discipline and 8+ years of demonstrated post-degree child-welfare, social service, case management, and/or mental health professional experience; or a non-qualifying bachelor’s degree and 10+ years of demonstrated post-degree child welfare experience.
  
  1 plus experience working with immigrant youth and families. 1 plus year of supervisory experience. 1 plus year experience demonstrated ability to review case files and assess/document information from a variety of sources. English/Spanish bilingual Tier 2 Security Clearance or the ability to secure such clearance.

• Knowledge of migrant/refugee issues, particularly related to UC and sponsor families and the processes/documentation required for sponsor release.
• 3 plus experience working with immigrant youth and families is highly preferred.
• Working knowledge of challenges related to unaccompanied children’s placement and release and post-release services.
• Experience working for a refugee program.
• Experience in mental/behavioral health for children or experience with juvenile justice programs.
• Prior work experience in a consulting environment.
• Experience using MS Office suite

• Solid team player with proven ability to manage competing priorities, perspectives and stakeholder needs.
• Exceptional project management skills, with a focus on TA project management.
• Strong analytical, problem-solving, and…