Senior Cloud Engineer; Public Cloud

Job Summary

Senior Cloud Engineer (Public Cloud)

Location:

US East Coast (Remote)

Division:
Ticketmaster NA

Line Manager:
Sr. Manager, Public Cloud

Contract

Terms:

Permanent, full-time/40h per week

Ticketmaster’s Public Cloud team manages the company’s global AWS cloud platform, supporting thousands of developers and critical services. The team scales AWS infrastructure, provides operational support and monitoring, implements governance controls, and develops best practices using Infrastructure as Code and modern delivery workflows. Automation, simplicity, developer experience, and platform efficiency are central to the team’s approach. AI tools such as Claude Code are embraced to increase engineering velocity and systems availability.

Ticketmaster seeks a Senior Cloud Engineer to manage, maintain, and evolve our public cloud capabilities. The engineer will support the operations, reliability, security, scalability, and optimization of the global AWS platform that underpins critical business applications. Responsibilities include designing and implementing automation, improving platform capabilities, and influencing how teams consume cloud services. The role leverages AWS expertise to enhance governance, scalability, and operational excellence while incorporating AI‑assisted coding tools to improve development speed and reduce manual toil.

• Enhance and modernize the AWS platform to meet evolving Ticketmaster requirements
• Provide operational support for the global cloud platform, partnering with development teams
• Design scalable, automated solutions for AWS account management in a multi‑account environment
• Leverage AI development tools such as Claude Code to accelerate engineering workflows, automation, and troubleshooting
• Establish and improve governance capabilities including security automation, IAM, and access management
• Maintain and enhance Infrastructure as Code capabilities, primarily using Terraform
• Develop and operate Git Ops‑based workflows for infrastructure and platform delivery
• Assess application and service requirements and provide architecture recommendations
• Collaborate with Security, Network Engineering, and Fin Ops to improve cloud best practices
• Implement security and governance controls to support PCI compliance and ongoing audits
• Promote knowledge sharing across development teams on cloud capabilities and best practices
• Contribute to agile team practices
• Mentor junior engineers and collaborate on design and solutions
• Respond to and resolve incidents, and implement improvements to prevent recurrence
• Support technology strategy and platform alignment across teams
• Build proofs of concept in collaboration with platform and product teams
• Develop automation and tooling using Go, Python, or Shell
• Manage code, automation, and pipelines using Git Lab and CI/CD workflows
• Participate in on‑call rotation and after hours support as needed

• Advanced knowledge of AWS best practices and standards for infrastructure, operations, IaC, networking, multi‑account management, IAM, governance, security, and cost optimization
• Familiarity with the AWS Well‑Architected Framework
• Experience with Infrastructure as Code, primarily Terraform
• Experience with CI/CD and Git Ops workflows
• Experience using AI coding development tools such as Claude Code or similar in engineering workflows
• Experience with Linux, containers, and orchestration technologies such as Docker and Kubernetes or EKS
• Working knowledge of cloud‑native and open‑source technologies
• Understanding of security best practices and risk assessment
• Experience working in a remote or distributed team

• Highly knowledgeable in AWS and cloud technologies
• Self‑directed and proactive
• Passionate about technology and continuous improvement, including adoption of AI‑assisted coding
• Comfortable working across cross‑functional teams
• Motivated to solve complex technical challenges
• Someone who is there for their teammates and isn’t afraid to ask for help

• Health:
  Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge and Flexible or Health Savings…