PeopleSoft, CRM Developer

• Design, develop, configure, and enhance People Soft CRM capabilities for ticket intake, case management, service requests, assignment, routing, escalation, and resolution tracking
• Develop and modify CRM pages, components, records, business logic, workflows, worklists, notifications, queries, and batch processes
• Build and support integrations between People Soft CRM and external systems using APIs, Integration Broker, web services, JSON/XML messaging, and file-based interfaces
• Design and enhance user-facing CRM screens and workflows to improve usability, data quality, and process efficiency
• Support People Soft CRM and People Tools upgrades, patches, and retrofits, including impact analysis, code comparison, customization remediation, regression support, and validation
• Troubleshoot CRM defects, workflow failures, integration errors, data problems, and production incidents; perform root-cause analysis and implement fixes
• Configure CRM business rules, queues, statuses, assignment logic, security roles, templates, alerts, and notifications
• Develop reusable utilities, scripts, and automation for deployment, testing, interface monitoring, data validation, troubleshooting, and operational support
• Perform unit testing, peer/code reviews, defect retesting, and regression support; create validation queries and test data
• Migrate and promote CRM objects and configuration across development, test, and production
• Monitor application behavior, batch processing, interfaces, logs, and SQL; collaborate with DBAs, middleware, infrastructure, security, and operations teams
• Maintain technical designs, interface specifications, deployment instructions, support procedures, code documentation, and knowledge articles
• Collaborate with functional analysts, Product Owners, testers, help desk teams, and stakeholders to refine requirements, demonstrate functionality, support UAT, and deliver maintainable solutions
• Perform other duties as assigned

• Must be a U.S. Citizen with an active Secret security clearance
• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field; equivalent relevant experience may be considered
• 3+ years of hands-on People Soft development experience, including People Soft CRM, case management, help desk, service-management, or comparable CRM functionality
• Strong People Tools skills including Application Designer, People Code, Application Engine, Component Interfaces, Integration Broker, PS Query, and SQL
• Experience developing or consuming REST/SOAP APIs
• Experience designing and modifying People Soft pages/components, workflows, notifications, business rules, security, batch processes, and integrations in an Oracle-based enterprise environment
• Experience supporting People Soft upgrades, patches, retrofits, object comparisons, testing, migration, and production deployment
• Strong debugging skills across application logic, SQL, interfaces, batch processing, and integration messages
• Ability to perform root-cause analysis and deliver maintainable solutions
• Experience with People Soft CRM help desk/service requests, ticket or case management, worklists, routing, notifications, and service operations
• Experience integrating People Soft CRM with HCM, identity/access management, email, reporting, external APIs, middleware, or other enterprise platforms
• Knowledge of REST/SOAP, JSON/XML, error handling, logging, interface security, retries, and data validation
• Working knowledge of Oracle databases, SQL troubleshooting, UNIX/Linux/Solaris environments, and enterprise batch processing
• Experience in Agile or SAFe environments with requirements refinement, code reviews, repeatable testing, release management, and production support
• No agencies, third parties, or Corp-to-Corp submissions

Demonstrates extensive experience in People Soft CRM development, including case management and service requests, with strong skills in People Tools, SQL, and API integrations. Capable of performing root-cause analysis and delivering maintainable solutions in an Oracle-based enterprise environment.

• People Soft CRM Development
• People Tools Skills
• API Integration
• Root-Cause Analysis
• Agile Methodologies

• People Soft CRM
• People Code
• Application Designer
• SQL
• REST/SOAP APIs
• Component Interfaces
• Application Engine
• PS Query
• Debugging
• Data Validation

• Collaboration
• Problem-Solving
• Communication

• Active Secret Security Clearance

• Case Management
• Service…