UX Designer, ServiceNow; Part-time, On Call

The Work

ICF is seeking an experienced UX Designer with Service Now platform experience to support client‑aligned digital service design work across our Experience practice. This role is ideal for a junior‑to‑mid level designer who has hands‑on experience designing and building user experiences within Service Now and enjoys working closely with delivery teams to create usable, scalable solutions in a consulting environment.

This is a part‑time, on‑call role supporting specific projects as needs arise.

This position requires that the job be performed in the United States. If you accept this position, you should note that ICF monitors employee work locations and blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.

• This is a part‑time, on‑call role with variable hours based on project needs (from 0-30 hours per week).
• You may be asked to travel occasionally (e.g., quarterly) to an ICF office or client meeting.
• Core collaboration hours are 10:00am–4:00pm Eastern Time, with flexibility outside those hours depending on time zone and project needs.

• Design and support user‑centered experiences within the Service Now platform, including workflows, forms, portals, and interfaces.
• Collaborate with product owners, developers, UX researchers, and delivery teams to translate requirements into effective Service Now designs.
• Apply UX best practices while working within Service Now platform constraints and patterns.
• Create and iterate on design artifacts such as wireframes, flows, and interaction designs aligned to Service Now capabilities.
• Partner with technical team members to ensure designs are accurately implemented.
• Participate in client and internal design reviews, incorporating feedback iteratively.
• Support multiple short‑term efforts in a fast‑paced, consulting environment.

• 3 or more years of UX design experience, including hands‑on experience designing and building solutions in Service Now.
• 3 or more years of demonstrated experience working within enterprise platforms or design systems.
• Must be able to obtain and maintain a Federal public trust clearance
• Candidate must reside in the US, be authorized to work in the US, and work must be performed in the US
• US Citizenship Required

• Bachelor’s degree in Design, Human‑Computer Interaction, or a related field or equivalent years of experience
• Experience working in consulting, government, healthcare, or other regulated environments.
• Proficiency with design and collaboration tools such as Figma, Jira, and Confluence.
• Ability to balance design quality with platform constraints and delivery timelines.
• Strong written and verbal communication skills in English.

• Ability to clearly communicate design rationale and tradeoffs to technical and non‑technical stakeholders.
• Strong problem‑solving and systems‑thinking skills.
• Comfort collaborating with cross‑functional teams, including developers and platform specialists.
• Clear, concise communication with clients and internal stakeholders.
• Organized, adaptable, and effective in an on‑call, project‑based work model.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting‑edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world’s toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.

Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

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