ServiceNow Architect; TS Clearance

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Reston, VA, US

Salary Range: $ To $ Annually

POSITION TITLE:

Service Now Architect

ABOUT US:

At Intact Technology, we are driven by a shared commitment to customer success, employee fulfillment, and meaningful impact. We combine human ingenuity with intelligent tools to deliver smarter solutions, faster outcomes, and exceptional value for our clients and partners.

We operate in an AI-enabled, outcome-based delivery model, where technology accelerates execution and our teams focus on judgment, problem solving, client impact, and accountability. Success at Intact requires the ability to leverage tools effectively while applying a critical, thoughtful approach to client solutions and delivery outcomes.

Our culture is built around individuality, autonomy, and empowerment, with the freedom to think creatively, act boldly, and make an impact. We support that with a flexible work environment, comprehensive benefits, and continued investment in learning and career growth.

THE ROLE:

As a Service Now Architect, you’ll provide senior-level technical leadership across complex Service Now implementations, owning solution architecture from design through delivery. You’ll establish technical direction, translate complex requirements into scalable solutions, and ensure implementations align with Service Now best practices, security requirements, and client objectives.

You’ll serve as a trusted technical advisor to clients and delivery teams while collaborating closely with project managers, developers, and other stakeholders. You’ll also help strengthen Intact’s broader Service Now practice through mentoring, solutioning, reusable assets, and continuous improvement. TO BE SUCCESSFUL HERE YOU WILL:

• Partner with Project Managers and delivery teams to achieve client outcomes and deliver an exceptional customer experience.
• Own the technical solution, including overall architecture, Service Now configuration strategy, and integration analysis and design.
• Establish technical guidelines, architectural guardrails, and implementation direction to ensure scalable, secure, and maintainable solutions.
• Lead technical discussions with clients and stakeholders, translating complex business requirements into effective platform solutions.
• Support presales solutioning efforts and provide technical review of statements of work.
• Contribute to estimating models, standard work plans, resource plans, and reusable assets that improve delivery consistency and efficiency.
• Mentor and develop junior and mid-level technical team members.
• Participate in recruiting and hiring technical talent.
• Collaborate with technical peers on architecture decisions, prototypes, system designs, and enterprise-level initiatives.
• Provide hands‑on Service Now development and configuration support when needed.

REQUIRED QUALIFICATIONS:

• Must possess a current Top Secret (TS) security clearance.
• Must be willing and eligible to obtain SCI access as required for the role.
• Must be willing to work onsite five days per week in a secure SCIF environment in the Northern Virginia/DMV area.
• 8+ years of Service Now development and/or solution architecture experience.
• Broad, deep knowledge of the Service Now platform, with advanced expertise in at least one to two Service Now product areas.
• Service Now Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications.
• Demonstrated experience designing, architecting, and configuring multiple Service Now applications and modules.
• Experience architecting complex integrations between Service Now and third‑party applications.
• St…