IAD Part Time Wheelchair Agent

Dulles International Airport, VA, United States

Title: Part-Time Wheelchair Agent

Pay Rate: 17.13 per hour

Location: Dulles International Airport

Job Classification: Part-Time, Non-Exempt

Shift: Must be willing to work on Saturday, Sunday, and three weekdays for five consecutive days

• Part-Time
• 04:00 AM to 09:00 AM

Note: The onboarding process may take up to four weeks. Shift assignments are based on business needs and availability at the time of onboarding completion. While we strive to accommodate preferred shifts, availability cannot be guaranteed
. Your flexibility will be appreciated.

The Airline Passenger Assistant (APA), also known as the Wheelchair Agent
, fulfills airline passenger service obligations for passengers who require or request wheelchair assistance. Passenger service positions are very customer service-oriented.

• All safety precautions: push wheelchair at a safe pace, be aware of other passengers and carts, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of jetway ramp, etc.
• Interact with passengers in a positive interpersonal way
• Assist passengers to provide professional passenger relations (e.g., directions, flight information, and assistance with unusual circumstances like delayed flights)
• Comply with Transportation Security Administration (TSA) checkpoint screening requirements and processes
• Follow safety precautions at all times while transporting passengers
• Positive interpersonal interaction with passengers
• Comply with all client and/or site security requirements and processes
• Safely transport passengers in wheelchairs from retrieval point to destination within the client site or grounds
• Assist passengers with baggage retrieval and transport, if necessary
• Coordinate assignments with dispatchers and gate Agents, if necessary
• Complete thorough Incident Reports

• Safely transport passengers from gate to gate, curb to curb, or gate to curb depending on whether they are in-terminal transfers, originating passengers, or destination-arriving passengers
• Assist passengers at baggage claim as necessary
• Coordinate with the dispatcher for assignments (airport dependent)
• Coordinate with gate agents to assist wheelchair-assisted passengers who will need gate agent assistance at boarding
• Complete thorough Incident Reports for any accidents or unusual events while transporting a passenger

Physical Demands:
The following descriptions describe the typical requirements for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Stand and walk for 2/3 or more of the work shift
• Talk, hear, and use hands to handle or feel, bend, and/or crawl for 2/3 or more of the work shift
• Lift 50 pounds or more for up to 2/3 of the work shift
• Moderate to high noise level in work environment
• Weather temperature within the warehouse

Specific Job Knowledge, Skill, and Ability:

• Language
  
  Skills:
  
  Ability to communicate effectively in English; read and interpret safety rules and operating procedures; write routine reports; present information and respond to questions

Math

Skills:

• Ability to add, subtract, multiply, and divide in all units of measure

Reasoning Ability:

• Ability to apply common sense and carry out instructions; handle problems with several concrete variables in standardized situations

Grooming:

• Must wear appropriate uniform and badge/
• Comply with ABM Aviation Standards of Employment

General Company Requirements:

• Comply with uniform and grooming standards and wear SIDA badge/Airport
• Follow ABM Aviation Employee Handbook policies, including Zero Tolerance Discrimination and Harassment, Retaliation, Ethics, and Security policies; comply with regulatory requirements (ADA, ACAA, DOT, TSA, FAA, and local authorities)

Education:

• High School Diploma or GED preferred

Experience:

• Previous aviation, aircraft appearance, or cleaning experience preferred

Overall:

• Must be 18 years or older
• Must be able to communicate effectively in English

For SIDA Badge Application purposes (required by TSA, MWAA, and CBP), must have the following documents if moved forward:

• Identificati…