Interstate Move Coordinator

Alchemy Global Talent Solutions is partnering with a leading moving and relocation company to recruit an experienced Interstate Move Coordinator based in Sterling, Virginia. This role sits within the residential moving and relocation industry and focuses on the end-to-end coordination of interstate household moves. It is an excellent opportunity for a logistics-focused professional with strong van line experience.

• Plan, coordinate and deliver residential interstate moves from initial booking through to final delivery
• Act as the primary point of contact for clients, providing clear guidance, regular updates and issue resolution throughout the relocation process
• Develop detailed move plans including timelines, routing, labour allocation, equipment and packing requirements
• Coordinate closely with van line partners, drivers, crews and third-party service providers to ensure seamless execution
• Ensure full compliance with all state and federal regulations governing interstate household goods transportation
• Monitor and manage move budgets, ensuring accurate cost control, billing and financial reporting
• Proactively identify risks or delays and implement solutions to maintain service quality and delivery schedules
• Handle claims, complaints and client feedback professionally to maintain high customer satisfaction levels
• Maintain accurate and up-to-date documentation including contracts, inventories, estimates and correspondence
• Utilise moving and logistics management systems to track progress and improve operational efficiency
• Support internal teams with clear communication and workload coordination across multiple active moves
• Uphold company service standards and represent the business professionally at all times

• Proven experience coordinating interstate residential moves within the moving and relocation industry
• Demonstrated van line experience with strong knowledge of long-haul household goods operations
• Solid understanding of interstate logistics, compliance requirements and transportation regulations
• Strong project management and organisational skills with the ability to manage multiple relocations simultaneously
• Experience using moving industry software and operational systems
• Excellent communication, customer service and problem-solving skills, with a focus on client satisfaction