Sr. Duty Manager

Position: SR. DUTY MANAGER
Senior Duty Manager – Wheelchair Operations

Location:

Dulles International Airport (IAD)
Pay Rate: $25.00 per hour

Employment Type:

Hourly

Schedule:

Open/Flexible (must be available to work weekends and holidays)

Position Overview The Senior Duty Manager plays a critical leadership role in ensuring the safe, efficient, and seamless daily operation of wheelchair services for airline partners supported by Huntleigh USA at Dulles International Airport. This position is responsible for coordinating frontline teams, maintaining operational excellence, resolving non-routine situations, and fostering a culture of safety, accountability, and continuous improvement.

The ideal candidate is a proactive leader who thrives in a fast-paced airport environment, communicates effectively with multiple stakeholders, and leads by example.

Key Responsibilities Oversee and coordinate wheelchair passenger services between team members, airline clients, and passengers

Dispatch Wheelchair Attendants efficiently while documenting incoming service requests

Ensure timely passenger pick-up and drop-off in alignment with airline expectations

Maintain a clean, organized, and professional work environment

Monitor and ensure proper sign-out and return of radios, phones, and equipment

Coordinate and document employee breaks and meal periods

Partner with coordinators to ensure wheelchairs are secured and stored in designated areas

Maintain open, clear, and continuous communication with team members and clients

Build and sustain strong working relationships with airline partners and internal teams

Recognize and reinforce positive performance and teamwork

Promote safety awareness, accountability, and compliance among Wheelchair Attendants Ensure accurate completion of incident reports for accidents or unusual events

Maintain wheelchair logs to accurately document all passenger assists

Communicate professionally with Customs, TSA, and city personnel

Review staffing levels daily and ensure all required positions are fully staffed

Proactively address coverage gaps and operational challenges

Required Knowledge, Skills, and Abilities Ability to read, write, and speak English fluently

Strong leadership, communication, and organizational skills

Ability to manage multiple priorities in a high-volume, time-sensitive environment

Strong problem-solving and decision-making abilities

Proficiency with email and Microsoft Excel Flexibility to work an open schedule, including weekends and holidays

Work Environment This role operates in a dynamic airport setting and requires frequent interaction with airline representatives, passengers, and regulatory agencies. Candidates must demonstrate professionalism, reliability, adaptability, and sound judgment at all times.

Huntleigh USA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
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