Paratransit Operations Manager

• Pay or shift range: $85,000 USD to $90,000 USD.

  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Knowledge and

Experience:

• Ability to quickly become an expert in the operating contract, collective bargaining agreement, and P&L. Intimate understanding of how operational ratios/performance indicators translate into safety excellence, financial performance, contract compliance, and customer satisfaction.
• Bachelor’s Degree preferable or any combination of education and experience.
• Minimum four (4) years of operations experience in a public transportation environment.
• Experience in operations, CDL Preferred
• Comprehensive knowledge of public management and organization theories, principles, practices and techniques.
• Ability to understand sound fiscal financial principles.
• Thorough knowledge of ADA, DMV & DOT requirements and other basic laws, ordinances and regulations underlying the transit operation.
• Ability to administer a Drug and Alcohol program.
• Must be familiar with Worker's Compensation Law.
• Computer literate and data driven.
• Ability to communicate effectively with state and local government.
• Ability to manage cost control and financial/budget experience.
• Strong written and oral communication skills; excellent presentation skills; ability to influence people at all levels of the organization.
• Ability to work positively and effectively with all levels of the transit and customer organizations
• Positive labor relation skills and knowledge; including administration of employee discipline and labor grievances.
• Experience with fixed route, commuter service and paratransit scheduling software, run-cutting, and maintenance software desirable.
• Must pass a pre-employment drug test and background check.

Skills:

• Good judgement skills, with the ability to prioritize issues and situations by order of importance
• Must possess good English communication skills both verbal and written.
• Must be able to communicate successfully with a variety of disciplines and levels, both internal and external, and manage multiple lines of communication
• Ability to question dispatchers and operators in a manner to obtain the information needed to determine an appropriate course of action.
• Ability to keep calm under pressure and provide assistance to dispatchers and operators as needed
• Ability to perform Crisis Management
• Must be comfortable reading maps and providing clear directions
• Must be organized, detailed oriented and have the ability to multitask in a fast paced environment.
• Ability to maintain a high level of professionalism with internal and external callers to establish a positive rapport with operators and callers
• Ability to maintain confidentiality
• Must be flexible when it comes to company scheduling needs
• Empowered to make operational decisions in critical situations such as vehicle accidents and client incidents.

Core Competencies/Responsibilities:

• Supervises day-to-day Paratransit operations and administrative activities; providing liaison between client and company and facilitates problem solving between departments.
• Ensures safety practices and applicable regulations are obeyed by all employees.
• Coordinates routinely with the Maintenance and Safety Managers ensuring facilities and buses are maintained to KTA safety and environmental standards
• Ensures positive employee / labor relations, fosters employee engagement / recognition, administers department discipline, and resolves employee grievances.
• Coordinates the scheduling for operators, dispatchers and supervisors in the operations department.
• Understands, interprets, and applies related laws, rules, regulations, policies, procedures, and labor/management agreements.
• Has shared responsibility for scheduling, employee performance evaluation, run-cutting, rostering, the driver bidding process and staffing responsibilities for the staff of the facility.
• Focuses intently on operational KPIs in order to manage service quality, operational expenses and explain budget variances.
• Supports Safety Department in the management of injury and collision…