Veterinary Client Service Representative

Client Service Representative - Dulles South Veterinary Center

South Riding, VA
• Full-Time

Dulles South Veterinary Center, a Thrive Pet Healthcare partner, is looking to add a full-time Client Service Representative to our amazing team! We are looking for an energetic, motivated individual to join our team as part of Thrive Pet Healthcare's community. Candidates in this role will be cross‑trained as a veterinary assistant.

• Prior experience in a veterinary setting is required
• Veterinary CSR’s and Veterinary Assistants encouraged to apply
• Enjoys creating an exceptional client experience from the first phone call
• Excellent client service and phone skills
• Attention to detail
• Excellent communication skills, both verbal and written
• Demonstrates the ability to work in a fast‑paced environment
• Fast learner with the desire to grow
• Able to remain calm in stressful situations
• Ability to show empathy and compassion with clients and team members
• Is not afraid to face challenges and work through obstacles in the moment
• Schedule flexibility

• Responsible for ensuring great client service during all interactions
• Answer a high volume of calls and prioritize the importance of calls
• Monitor client flow from check‑in to check‑out
• Records management
• Data entry
• Accurately relay information to clients
• Process payment transactions
• Prioritize client/patient flow based on presenting symptoms and presentation
• Work closely with team members and remain cooperative and respectful
• Be cross‑trained as a veterinary assistant and be comfortable handling animals

At Dulles South Veterinary Center, we provide primary care, advanced surgeries, and professional grooming for dogs and cats in Loudoun County, South Riding, Aldie, and Chantilly. Our team is committed to keeping pets healthy and comfortable through every stage of life. We offer preventive care, diagnostics, and treatment for illnesses, along with routine and advanced surgeries—including oral, soft tissue, orthopedic, laparoscopic, and endoscopic procedures.

To enhance overall wellness, we also provide grooming services, acupuncture, laser therapy, massage, and other supportive treatments.

• Competitive pay
• 401(k) with employer match
• Mental health resources including 24/7 access to Lyra Health
• Paid parental leave
• Purr‑ental leave for pet adoption
• Employer‑sponsored childcare and elder care
• Discretionary funds and free CE courses
• Pet perks and veterinary service discounts
• Student loan management
• Paid bereavement for direct family members, including pets