Veterinary Receptionist; PT

Position: Veterinary Receptionist (PT)
Location: Henrico

At Wellesley Animal Hospital, located in Richmond, VA, we have built a reputation for providing comprehensive, high-quality veterinary medical care since 2001. Our mission is centered on partnering with clients to provide exceptional medical, surgical, and preventative services, treating every pet like our own. The trust we have earned in the community is reflected in our excellent 4.8-star Google rating.

If you are looking for a highly respected practice where you can truly do your best work alongside dedicated teammates, this opportunity is waiting for you. We understand that support leads to success, which is why we focus heavily on career growth for all our teammates. While we maintain a deep connection to the Richmond community, Wellesley Animal Hospital is supported by a robust network dedicated to veterinary excellence.

This means you will have access to centralized resources and mentorship designed to help you succeed, including programs that support credentialing for technicians and opportunities to step into leadership roles. We foster a collegial environment where every member of the team is encouraged to reach their long-term career goals. Medically, you will be joining a full-service practice equipped to handle diverse and complex cases.

Our known services include comprehensive small animal general practice, surgical procedures, advanced diagnostics, and essential pet dental care. Crucially, we also offer dedicated urgent care services, allowing us to manage immediate and acute needs within the community. For those interested in specialized areas, we are proud to offer care for exotic pets, expanding the breadth of medical knowledge you will encounter and master here.

Richmond, Virginia, is a vibrant and historic city offering a blend of urban amenities and rich southern culture. Known as RVA, the area is celebrated for its thriving food scene, expansive riverfront parks along the James River, and easy access to both mountain trails and coastal destinations. Richmond offers an attractive cost of living compared to many East Coast cities and boasts a growing professional community, making it an ideal place to establish long-term roots.

You will find that the Richmond community is highly educated, deeply invested in their pets' wellness, and eager to partner with you on providing the highest quality healthcare.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience.

Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're…