Veterinary Neurology Coordinator

Veterinary Neurology Coordinator (Neurology)

$20–$22/hour (based on experience and skills)

Full-time benefits include:

• Medical, Dental, Vision
• 401(k)
• Paid Time Off
• CE Allowance + Free Vet Bloom (RACE-approved CE) access
• Veterinary Technician scholarship opportunities
• VTNE and/or license reimbursement
• Uniform allowance
• Employee pet discount
• Disability & Life Insurance

Schedule Neurology Coordinator Responsibilities

• Available to the Neurology Department to coordinate patients' care.
• Handles complicated or time-consuming financial conversations with specialty clients, relieving the Neurologist of his/her team so they can move onto the next patient or procedure.
• Assist CSRs with in-depth phone calls from clients and PVMs to discuss and answer detailed questions about services.
• Assists with disruptive clients or upset clients, preventing escalation.
• Audits all current/open invoices for hospitalized surgery patients. Audits closed invoices as a KPI, producing management reports monthly.
• Participates in department level meetings
• Attend daily rounds
• Have a solid knowledge of routine specialty neurology/procedures and at home care
• Work collaboratively with the entire VVC specialty staff
• Create estimates for procedures
• Present treatment plans to client
• Schedule add-on procedures/emergencies per specialist approval
• Assist nursing team with call-backs
• Ensure all neurology cases are scheduled in a timely manner per surgeon's standards and availability
• Audit neurology invoices
• Aid clients with insurance companies
• Strong communication and the most positive customer service skills
• Provide medical updates to owners if nursing staff is unavailable to do so
• Knowledge of common neurology, procedures, and advanced imaging process
• Assist clients with questions regarding paperwork
• Assist nursing team by checking team voicemails, conveying message to the correct team member, and returning phone calls as needed.
• Check department voicemail throughout the day
• Take as many calls for the neurology department as possible (to avoid sending clients to voicemail)-timely resolution of client concerns/request
• Ensure charts are complete for next day appointments-follow up with appropriate pDVMs as needed
• Performs all other duties as assigned

Qualifications

• Available to work Monday - Friday between the hours of 7am – 6pm
• Preferred neurology/medical knowledge
• Experience auditing medical records
• Demonstrated history of handling escalated client concerns

Since its conception in 1981, the Virginia Veterinary Centers teams have worked to invest in new technologies and training to stay on the cutting edge of Veterinary Medicine to provide the best quality care for their patients and families. Our teams understand that when knowledge and care are shared across distance and discipline, your furry family member gets the best care available.

We recognize that to do this, we need adequately educated staff to maintain our highest standard of care. Because of this, providing a culture that cultivates collaborative learning in a safe and inclusive hospital is of the utmost importance to our management team.

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.