QA Specialist

Location: Chesterfield

This role supports a fast-paced, compliance-driven environment and is responsible for monitoring quality standards, identifying compliance gaps, and partnering with suppliers and internal teams to drive continuous improvement.

Key Responsibilities:

- Conduct extensive call monitoring and transaction audits to ensure adherence to regulatory, client, and internal quality standards
- Evaluate supplier performance across calls, data entry, complaint handling, and other quality-impacting metrics
- Identify compliance risks and recommend corrective actions and process improvements
- Partner with supplier management to discuss findings, set improvement timelines, and track resolution
- Serve as a quality and compliance resource for suppliers and internal departments when critical issues arise
- Process and manage consumer complaints across multiple clients, ensuring proper handling per client-specific requirements
- Request and analyze supporting documentation from suppliers (call recordings, call logs, data files, etc.)
- Prepare and deliver supplier compliance evaluation reports to QA leadership
- Support special projects and additional QA initiatives as assigned

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Required Skills & Experience
- Strong problem-solving and analytical skills
- Ability to manage multiple priorities in a high-volume environment
- Proficiency with Microsoft Excel, Outlook, and spreadsheet-based reporting
- 1-2 years of quality assurance, auditing, compliance, or related experience preferred
- Experience or knowledge of debt collection regulations or the collections industry is a plus

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.