Service Director

Company Overview

The Wool Factory is a historic textile mill that was first built over 200 years ago. Currently operating as an event venue, The Workshop (coffee, wine, pastries), Broadcloth (our high end dining experience).

The cuisine is thoughtfully built around Executive Chef Tucker Yoder’s culinary expertise and his decades-long relationship with local farmers and purveyors. Supporting our belief that the best ingredients create the best food, the weekly tasting menu reflects Virginia’s freshest seasonal offerings.

The following core values are central to every role at The Wool Factory. We expect all Wool Factory team members to model these values on a day-to-day basis.

POSITIVITY | We choose to acknowledge the good in our surroundings. We take the time to share that positive outlook with our coworkers, and those we serve.

RESPECT | We are considerate and empathetic towards others. We see the equal value of every person on our team.

INITIATIVE | We strive to be the best versions of ourselves in order to provide excellent experiences and products. We are accountable for our individual actions and attitudes.

COLLABORATION | We work as a team to achieve our common goals. We understand that we are most successful when we work together.

The Service Director is a strategic hospitality leader overseeing service execution, guest experience, and front-of-house operations across both The Wool Factory and Broadcloth restaurant
.

The ideal candidate is a high-level operator with finesse in hospitality, talent development, systems accountability, and cross-departmental communication. They will elevate guest experience, drive service standards, and ensure that systems are maintained and improved.