Shift leader, Restaurant​/Food Service

Shift Leader

4701 Plank Rd., Suite 103, Fredericksburg, VA

Title:

Shift Leader (SL)

Purpose of the Position:
The person holding this supervisory position is considered a part time team member and is responsible and accountable for the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives.

The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position.

Essential Functions:

I. Profitability

A. Planning

B. Policies

C. Manages and Controls Cash

D. Assists the RGM in Managing and Controlling Cost of Sales

E. Assists the RGM in Managing and Controlling Cost of Labor

F. Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less.

II. Customer Satisfaction

A. Maintains positive customer relations

B. Ensures customers receive prompt, quality service

C. Ensures quality ingredients are used to prepare all products

D. Ensures that all standards for cleanliness and sanitation are met or exceeded

E. Implements new or approved changes in policies, procedures and/or operation standards

III. People

A. Maintains positive team member relations and a positive and productive workplace

B. Assists the RGM with managing the size and quality of staff

C. Assisting the RGM in training newly hired team members and team members preparing for promotions

D. Manages team member performance and supervises work

E. Assists RGM with developing promo table team members in his/her restaurant and promo table management for Daland

F. Assists RGM with personnel administration functions

IV. Marketing

A. Implements marketing programs to increase business

V. Facilities

A. Maintains a quality environment for our customers and team members

VI. Administration

A. Effectively manages time, allocating an appropriate amount to each Key Result Area

B. Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized

C. If requested by the RGM, orders inventory items used in the restaurant

D. If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit

E. If requested by the RGM, prepares the weekly labor schedules

F. Performs daily accounting procedures

G. If requested by the RGM, performs weekly accounting procedures

H. Meets all deadlines and assures that subordinates meet their deadlines

I. Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized

J. Maintains and updates required files, manuals, and reports

Non
- Essential Functions:

A. Receives and stores inventory items used in the unit

Minimum

Qualifications/Requirements:

A. Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends.

B. Valid driver's license, insurance and automobile. Position involves taking large amounts of cash receipts to the bank at different times of the day including ks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc.

C. Able and willing to travel. Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily. Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time.

D. Telephone (cellular or land line) re are circumstances that may arise at the restaurant of which the manager must be informed while off duty.

E. Sufficient physical agility to perform the functions of the position. This includes these processes:

F. Ability to maintain a state of self-composure under conditions of stress and anxiety. Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members. Person in this position must be able to function effectively under these conditions.

G. Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company.

H. Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company. Estimate is that ability to read, write and perform arithmetic…