Crew Member; Grafton Station Ln

Overview

Our values: The power of possible starts with our people. Fostering inclusion and diversity is simply the right thing to do. We believe creating a sense of belonging for everyone promotes a thriving culture of innovation where anything is possible. We are committed to building a culture that welcomes, seeks to understand, and values everyone’s whole self.

Summary
The Domino’s Pizza Team USA team members are an inclusive, fun, and friendly group of people. We strive for teams of happy, motivated, and dedicated staff with a passion for providing the best possible service to our customers. The Customer Service Representative (CSR) is responsible for providing quality customer service as well as making our delicious food with pride.

40-50%:
Provide Best in Class Customer Service

• Greet customers that enter the Domino’s store with a positive attitude
• Answer phones to assist with customers’ orders and other inquiries
• Take payments over the phone and in-store
• Assist customers with menu questions, specials and offer the best deals
• Upsell on orders by asking if customers want any sides
• Deliver car-side orders to customers using car-side delivery option
• Respond promptly to customer concerns or inquiries and correct any service issues

30%:
Assist with Store Operations

• Prepare ingredients by following the bin guide, date them, and refrigerate ingredients; rotate dough, etc.
• Operate store technology and equipment, such as store phones, make line module, starting/stopping the oven, washer and dryer, etc.
• Make products by stretching, saucing, and topping the product
• Process shoulder-surfing orders by making orders in advance and loading them when they appear on the makeline monitor
• Troubleshoot technology issues, such as fixing the label printer, troubleshooting the kiosk and card readers
• Box and top all Domino’s products

10%:
Maintain Image and Cleanliness of the Store

• Maintain image by wearing a clean uniform, and keeping the store clean and organized
• Maintain personal hygiene and company image standards (e.g., washing hands often, protective clothing as needed, grooming)
• Clean and sanitize the store and maintain all cleanliness responsibilities

10%:
Maintain Food and Team Member Safety

• Monitor expired food and discard expired product when necessary
• Mop spills, post “Caution Wet” signs, proactively clean hazards from floors

• Excellent customer service ability
• Prior experience in a customer service or applicable role preferred
• Ability to problem solve and resolve customer concerns and/or complaints
• Proven ability to work as a part of a team to achieve a common goal
• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
• Must be able to make correct monetary change
• Excellent verbal, writing, and telephone skills to take and process orders; eye–hand coordination for rapid and precise movements
• Ability to enter orders using a computer keyboard or touch screen
• Must embody Domino’s Values:
  Do the Right Thing;
  Put People First;
  Create Inspired Solutions;
  Champion our Customers;
  Grow and Win Together
• Ability to pass a pre-employment background screening
• Must be 16 years of age or older

Standing

• Most tasks are performed from a standing position with varying surfaces; height of work surfaces is between 36" and 4".

Walking

• For short distances and short durations

Sitting

• Paperwork is normally completed in an office at a desk or table

Lifting

• Bulk product deliveries can weigh up to 50 pounds; cases are lifted from floor to shelves up to 72" high

Carrying

• Carrying objects such as cans and pizzas; moving trays of dough

Pushing

• Move trays on dollies; force for pushing up to 7.5 pounds

Climbing

• Infrequent navigation of stairs or ladders to perform maintenance or price changes

Stooping/Bending

• Forward bending at the waist at the pizza assembly station; repetitive during the day

Crouching/Squatting

• Occasional stocking of shelves and cleaning low areas

Reaching

• Continuous reaching up, down, and forward; turning on/off oven controls and lifting

Hand Tasks

• Eye-hand coordination essential; frequent use of hands for dough shaping, cutting, and assembling boxes

Additional Information

• At Domino’s, we are a brand of honesty, transparency and accountability and we want exceptional people like you to join our team. We are committed to putting our people first and delivering the Power of Possible to local Domino’s store owners.