Assistant Store Manager I & II

Job Details

• Location:
  
  13697 Booker T Washington Hwy, Suite 100, Moneta, VA 24121, United States
• Base Pay: $18.5 / Hour
• Employee Type:
  Full-time Non Production

The Assistant Store Manager supports the leadership and management of daily operations for the assigned retail store(s). This role contributes to profitability, operational efficiency, and adherence to company standards while fostering training and development opportunities for team members. The Assistant Store Manager collaborates with the Store Manager and other teams to drive sales growth, deliver world‑class customer service, and achieve organizational objectives.

Under the general supervision of the Store Manager, the Assistant Store Manager helps oversee the daily operations of the assigned retail store(s), ensuring efficient performance, profitability, and alignment with company goals. This includes assisting with staff management, maintaining compliance with policies and procedures, and promoting a welcoming and productive environment for customers and employees. Work is performed with latitude for independent judgment and action within the framework of Goodwill’s policies and procedures.

• Support retail operations to achieve or exceed net income goals by assisting in maximizing production output, driving revenue, and maintaining expense control under the direction of the Store Manager.
• Assist in managing labor costs effectively by aligning staffing levels with sales fluctuations, adhering to budget expectations or better, and ensuring compliance with Goodwill policies and procedures.
• Ensure proper handling and processing of donations, demonstrating stewardship and maximizing production flow to meet assigned goals, in accordance with organizational standards.
• Complete all assigned tasks accurately and on time, including cash handling, safety program requirements, incident and accident reporting, payroll, supply orders, and scheduling, to align with operational goals and support the Store Manager’s directives.
• Promote and ensure world‑class customer service is delivered by all team members to drive revenue and achieve budgeted sales and net income goals.
• Support the Store Manager in leading store operations and, where applicable, assist with multi‑location management by contributing to consistent achievement of sales, production, and operational goals across multiple sites.
• Demonstrate leadership with a balance of humility and determination, modeling Goodwill’s leadership principles as defined by Level V Leadership (Good to Great by Jim Collins).
• Act as a coach leader, supporting team members to reach their full potential by providing guidance, mentorship, and encouragement.
• Assist with interviewing, making hiring recommendations, onboarding, and supporting recruitment efforts to attract and retain top talent under the guidance of the Store Manager.
• Provide input into performance evaluations and assist with conducting reviews to offer constructive feedback, set goals for improvement, and foster professional development.
• Document coaching and assist in implementing corrective actions, identifying performance issues, supporting improvement plans, and ensuring adherence to policies and procedures.
• Ensure team members complete training within established timelines, equipping them to meet organizational goals while contributing to succession planning and team success.
• Help foster a positive workplace culture by encouraging team morale, facilitating training, and holding team members accountable to Goodwill’s policies and expectations.
• Lead by example to maintain brand standards, ensuring a clean, safe, and welcoming environment for customers, donors, and team members.
• Model effective leadership that empowers team members to achieve production and operational goals.
• Attend required meetings and assist in ensuring team participation, actively contributing to discussions that drive business outcomes.
• Demonstrate decision‑making and behavior aligned with Goodwill’s Core Values:
  Serve, Mentor, Include, Lead, and Excel.
• Participate in training sessions, meetings, and company‑related events as required.
• Perform other…