Assistant Store Manager - Richmond

Location: Richmond

Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! We're looking for a talented Full-Time Assistant Store Manager that will contribute to a profitable and customer-centric environment through the development of a team and management of our total store operations. They will support product flow and apply merchant and customer service skills to curate a compelling in-store experience.

Responsibilities will include:

CUSTOMER EXPERIENCE

* Cultivates an environment of genuine customer connection

* Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values

* Facilitates an energized pace, positive service environment and team development

* Delivers high-quality product services with attention to detail - such as branding, debossing, boot stretching, brim shaping, and boot shines - to ensure a premium customer experience

* Understands an OMNI Channel business - implements processes and utilizes tools to better service the customer

LEADERSHIP & TEAM MANAGEMENT

* Supports the Store Manager in recruiting, hiring, and retaining top talent

* Supports the Store Manager in creating and maintaining a succession strategy

* Foster a culture of strong communication and teamwork in order to ensure a seamless balance between operational, visual and customer priorities.

* Provides real-time feedback, coaching and training to team members, escalating issues as needed to Store Manager

TRAINING & DEVELOPMENT

* Deliver world-class, in-person training (in conjunction with e-learning) to all new team members

* Ensure timely completion of new hire training paths

* Meet regularly with the Tecovas HQ Retail Training team or field leaders to check in on team progress

* Suggest improvements or new programs related to retail training

* Ensure the compliance of all training activities with established policies and best practices

* Work closely with store leadership to prepare, plan, schedule, and execute new hire training

* Work closely with store leadership and HQ partners to facilitate and organize ongoing training in store locations, including training for new products and services

* Attend regular training meetings to ensure understanding of necessary information

VISUAL MERCHANDISING

* Productive planning, presetting, and on-time execution of visual directives

* Submit store photos as requested and complete feedback given by HQ

* Participate in visual training calls with HQ partners to support new product launches

* Partner with store leadership team to ensure VM standards are upheld, and replenishment tasks are completed

* Support store presentation through sell through and markdown cycles

* Maintain in-store marketing elements and accurate presentation of store collateral

* Work with store manager to ensure schedule is reflective of visual set times for product launches

* Partner with store leaders for new hire visual training

* Oversight of sales floor and windows to ensure proper lighting placement, store cleanliness, maintenance of window displays, and props

BUSINESS OPERATIONS

* Upholds and ensures compliance with shipments, transfers and restock standards

* Adheres to and develops awareness around internal and external Loss Prevention procedures

* Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards

* Encourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared vision

Qualifications:

* 3+ years Retail Management experience

* Exceptional leadership, selling, and customer service skills

* Strong merchant skills and a history of delivering financial results

* Proven record of hiring and developing great talent

* Experienced in coaching, counseling & conflict resolution

* Independent, proactive, results-driven work ethic

* Utmost character, honesty, and transparency

Requirements:

* High School Diploma required (College Degree preferred)

* Must be at least 18 years of age or older

* Continually able to stand/walk for extended periods of time, and be able to reach overhead, bend, squat, and kneel as…